Family Pet Hospital

Write a Review559-299-8387

CLOSED NOW - Opens at 7:30am

The staff Jordan and the other woman are rude. No compassion. Nothing like an employee telling you they don't need your business because they always get referrals, when they were rude . So, if you like to be treated with disrespect as a smile is on their face, please by all means but if you want compassion and genuine service DON'T GO! KEEP YOUR SELF AWAY!!

if you love your animals do not take them to Family Pet Hospital on Herndon near fowler. Horrible service , attitude, cost and no results. We did obtain great friendly efficient and significantly less costly service at another vet. that took only 25 minutes and cost us $65 as opposed to the $345 they were going to charge us here. Our dog Sookie is fine now. However no thanks to this establishment or it's employees. Took our dog there tail was acting wierd and she was yelping. Before we went we called asked if they could see the dog they said they could. Saw vet last name Gil,
he Said it would be 2 hours later called back 6 hours later they have excuses only had one Dr on duty and waiting for dog since it ate. We told the Dr and Nurse she hasn't eaten earlier. I talked to the vet and said if the Dog isn't handled in 1.5 hrs I'm picking it up. He said they would handle it. Called me back a half hour later and said they were refusing service since they were busy and because I was confrontational. Question: How entitled do are you to say something is going to take 2 hours and 7 hours later its still not done and your going to say me holding you accountable to do what you said when you said is confrontational. They wanted to charge us 365$ for an xray and sedative. Would have paid it too. Picked up the Dog went to another vet at 7:30 in and out in 25 minutes cost only 65$ she diagnosed the issue as a tail sprain. Unless you want to pay extra money and get bad service go elsewhere.

This place is horrible. They don't know how to keep appointments. The vet is rude. They miss diagnose animals. Don't ever take your animals here!

Cruel lead vet tech, she chased a patient out the door and wanted to fight him. Shr smells of tobacco

Everyone at FPH was absolutely wonderful to my yorkies and me. Their prices are very reasonable. Dr. Brar and Dr. Singh were knowledgeable, with years of experience. They were also compassionate, kind and generous! They took care of my fur babies as if they were their own. Sadlly, I had to one let one travel to the rainbow bridge. I've had to let several of my furbabies go there, but this was my first experience at FPH. They have a candle in their lobby that they light, for their families that have to make this sad decision. There is also a sign asking everyone to be as quiet as possible, because someone is saying goodbye to a family member. This was absolutely the best experience I have ever had, letting a furbaby go. They do not rush you and the entire staff shares your sadness. I cannot express how wonderful FPH is. They will always be my fur babies vet! I would highly recommend them to everyone.

THESE PEOPLE ARE TERRIBLE, DONT GO!!!

THIS IS A AWFUL PLACE!! I took my sick cat Tootie in and they overcharged me for every treatment, i can say this because I compared my bill from Armstrong vet with this place and it was ten to fifteen dollars more for identical treatments, Tootie got sicker and i called and told the office manager and asked her what to do and to make a long awful story short she yelled at me so I went in and the actual vet yelled at me and made me feel so bad i started crying. Then he somehow got me to spend another 90 which i didn't have and he told me i should be grateful for whatever i get with the money I'm spending. Which now totaled over 300 dollars. And to top it all off they gave me the wrong prescription medicine which i just happened to notice right before i gave it to Tootie. I am so worried about Tootie and i just don't want anyone else to have to go through what i went through. Having a sick animal is one of the saddest hardest things we face in life because they become like family to us and to have a vet treat me so cruel just broke my heart.