Affordable Insulation

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I called Affordable Insulation in Cocoa,FL to remove 1/2 the insulation they installed in 2008. We have a low pitch roof & R50 (a lot) of insulation. The ducts replaced & had to clear a path to the trunk duct and around the ducts. I informed them that it was a TIGHT FIT. They arrived at 11:55, 55 minutes late, setup and worked for 55 minutes before the the approx 250 lb employee said that he could not work on his belly to remove insulation. Although I have 3 attic accesses they cleared 7ft from the Garage Access but did not get to the fist duct. From an access hole in the living room the cleared 10 ft on one side of a duct. They said that they needed a smaller worker and left. Telling me the boss would call. I call the office and the manager said they were done & would not come back. I had to delay the duct change out and search for a replacement company. By the way, they are not in Cocoa 20 mi away but in Longwood 80mi. Note: In 2008, I would rate the original install (4star).