Horlacher Jewelers

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I went in to get a Deployment commemorative engraved from my time in service and deployments. Nate did a Great job! He explained the process and what all he could do. He also explained everything they can engrave. If you need something engraved Look No Further. I would recommend. I am planning on further business as well.

I'm beyond disappointed with the care & service. A diamond fell out of my wedding ring, so we took it to be repaired. We were told a few more diamonds were loose, & they would take care of it & call us when it was ready in 3-4 days. After almost 2 weeks, my husband picked it up, took the ring out of the envelope it came in, & a different diamond was missing. He called right away, & they claimed the ring had been inspected before leaving the store & it "must have fallen out in the envelope." We then took the ring to a different certified jeweler to be inspected. They told me 8 diamonds were loose, & the diamond that was replaced was not secured properly. I'm disgusted with the integrity of Horlacher's to not only send my ring back with another missing diamond & blame it on us, but to not fix the other diamonds that were supposed to be fixed. I regret trusting them with my most sentimental piece of jewelry. I wish I could get my money back, go back in time, & go to a different jeweler.