Bluebonnet Hills Funeral Home
5725 Colleyville Blvd, Colleyville, TX 76034
Reviews
11/04/2014
Provided by YPmobilemy uncle had passed away and my family speaks Spanish so there was a miscommunication upon planning the funeral arrangements for my uncle. Because of their cold hearted ways they would not let us see my uncle and say your goodbyes. All they care about is money and if you don't have money and they won't let you say your goodbyes to your loved one. But if it was their loved one and if they were in our shoes there will be exceptions they are making this grieving process harder than what it should be they don't deserve to be in business. They have no respect for the deceased and they have no respect for the families grieving for their loved ones. I suggest that you consider a different funeral home like a Greenwood or Mount Olivet because they know hospitality God bless.
09/13/2014
Provided by YP.comAbsolutely horrible customer service here. As others have stated in several reviews, they are caring, compassionate and and deeply sympathetic .... until you pay them, then the real truth starts pouring out !
I received a call yesterday informing me that my fathers remains (ashes) were ready to be picked up for internment at our church columbarium. I was out of town on business and my wife was told that I would need to pick up the remains this morning. My wife was told that if we wanted to pick up his remains on Saturday (today) that it needed to be done early as Saturdays were very busy and they would not be able to help much due to heavy traffic. So.... As requested, I arrived at their location at 8:15 and was promptly informed by the less than enthusiastic receptionist named Martha, that nobody there could handle his remains or turn them over to me due to the early arrival. The location opens at 8am, but apparently the funeral directors don't come in until 9am. Would have been handy to know this rather than getting there early as requested yesterday. I left a business card and asked for someone to call me when it was convenient. I received a call about an hour later and was informed by Truett Calvert (who's card states Funeral Director, but I would challenge this as he clearly had no training in customer care). After getting his business card and hurriedly ushering me out (they had another "customer" waiting) I was appalled that NOBODY at the funeral home uttered the words " I'm sorry for your loss" or " I'm sorry about your needing to make two trips this morning due to their late arrival.
All of this told me two things....
1) Bluebonnet Hills only care about you or your loved ones until they get your money
2) this will NOT be where my mother winds up in the future.
Please make sure you do a diligent search and read the reviews before turning your loved one(s) over to Bluebonnet Hills for processing or burial.
More Business Info
Celebrating each life like no other.
- Hours
- Regular Hours
- Extra Phones
Fax: 817-498-0721
- Services/Products
- Dignity Memorial® professionals are committed to providing a superior customer experience. In addition to celebrating each life with highly personalized send-offs, there are many unique benefits and services that only your Dignity Memorial providers can offer. Bereavement Travel ServicesChild & Grandchild Coverage*Transportation & Relocation Protection Program**Dignity Memorial Guidance Series®Personal Planning GuideNational Plan TransferabilityFamily Protection Plan***100% Dignity Service GuaranteeThe Compassion Helpline®*Subject to terms and conditions, including that the child or grandchild must be under the age of 21 and unmarried. Not available in MD.**Program services offered by Medical Air Services Association, Inc. and its affiliates. Not available in KY, NY and SC.***Some restrictions may apply.
- Brands
- Cremation, Funerals, Simplicity, cremation, funerals
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- amex, discover, visa, mastercard
- Neighborhoods
- Northeast Colleyville, Central Colleyville
- Associations
- English
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- Categories
- Funeral Directors, Cemeteries, Crematories, Funeral Planning, Funeral Supplies & Services