Advantage Maytag Home Appliance Center

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OPEN NOW - Closes at 5:00am

Again to reinforce what most of their reviews online have said - if I could give them negative stars I would. It took 1 week just to get a serviceman in to tell us it was a compressor problem on our 5 year old refrigerator. $75 for that service call but thankfully the compressor is still under warranty. They would order one for us and then we would have to make another appointment to fix. But they couldn't tell us when it would be in and they wouldn't set us up for the appointment. Over 3 weeks later we called to check on the part and were told that the part was never ordered due to someone's mistake. They didn't even apologize. 3 days later the part was miraculously in! But then we were told that it would be another week until they could fit us in to their schedule to install the part (which was going to be a $400 installation fee). I own a business. This is NOT how you do business with clients and customers. When you make a mistake you apologize, own it and make it right. It does not matter if their servicemen are full on their schedules. This is when the owner of the business steps in, does it himself, or pays one of his guys to work an extra shift that day because a valued customer has been without a refrigerator for a month due to his carelessness. Don't use this repair service - look at all the reviews - you have been warned.

If I could give them a negative star I would. This company is the worst I have ever dealt with. I recommend you not to even waist your time calling this company. We had a refrigerator break down, it ended up being a compressor. Called Advantage Maytag on a Monday morning and they sent a technician out on Wednsday. We were charged $68.00 for the call out just to have them to tell us they would order a compressor for us and it would take two weeks or more for them to recieve it. We still have not heard anything back from them, I even tried to call them, but no one answered.
Lucky for us, I followed my gut instinct and called Mr. Appliance a few days later and got the work done in a few days. In todays technological advanced world, what takes two weeks? I understand if the refrigerator was ten years old or more, but this unit is only two years old and it is an LG.
Anyways the compressor came in the next day from Mr. Appliance, the same one Advantage was saying two weeks. Again, if you do business with this company, don't say you have not been warned. I truly believe companies like this should just shut their doors, we do not have the time for their bad business practices.

the absolute rudest service man I have ever has the displeasure of speaking with,He point blank told me that he has rejected this ticket for service twice because he does not come into that EAST ST LOUIS, well we do not want you to come here either. we have lived just fine with out your kind of rudeness. Think twice before using these people for service especially if you live in East St, Louis.