A little bit ... Conner Small Engine is a community-based, family-owned business. We've proudly served the Richmond tri-cities area for over 30 years and are committed to unparalleled customer service. We are an authorized dealer for Ariens, Gravley, Toro, WheelHorse, Lawnboy, Billygoat, Echo, Little Wonder, Stihl, and Briggs & Stratton, the leaders in consumer and commercial outdoor power equipment. For a complete look at our available product lines, check out our products page. In addition, we are an authorized warranty service shop for all of the product lines that we carry. For further information on warranty service, including products we do not sell but are warranty certified to repair, please refer to our warranty page.
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Reviews

CG
Chuck G.

05/24/2024

Provided by YP.com

Best place to buy parts, equipment and service. Highly recommend. During the mowing season they can get backed with service repairs but they always do a good job.

PB
Pamela B.

04/19/2017

Provided by YP.com

My focus is reliable products and customer service. I am elder and widowed; Hence I depend on other people to ensure I receive information about how machines work and things to do to keep them working properly. I have been doing business at Connors for the last two years since I moved here from Montana. All items... such as ���� blower and weedwhacker and Toro mower have always operated without any problems. I appreciate the time everyone took to explain how they operate. Maintenance for my Toro mower has been stellar. Compared to other similar venders for these type of products including the "bigwigs" Home Depot and Lowes don't stand up to what is offered at Connors. Like anywhere else waiting is to be expected. Probably the reason for longer times to repair is due to the product parts to be ordered or for those who need or demand service "yesterday". I gave my six year old Toro to someone who needs a reliable mower and this morning I'm headed to Connors to buy another one.

LC
Lance C.

07/10/2016

Provided by YP.com

Poor customer service. Been over two weeks and haven't looked at unit. Same as the other reviews, woman is VERY unprofessional that answers phones. She told me today, "it's only been 2-3 weeks". Well, when I dropped it off, nobody said that it would be several weeks before they even looked at it. Again, same as other reviews, she told me "let me check and I'll get right back with you today". Bunch of lies. They need to get more honest and professional people to work there...



Update, went by today and picked up my saw and they couldn't find it in the back. Employees looked for about 5 minutes, then one of them came from the back service area to the front counter, looked on the floor by the counter door, and there was my saw - which had been sitting there from 6/21/16 until 7/7/16 (17 days) without anybody even troubleshooting the problems. Wow - what speedy and great service - NOT!!!!

More Business Info

Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Extra Phones

Fax: 804-526-7160

Phone: 804-326-7108

Brands
ECHO, STIHL, TORO, Ariens
Category
Engines-Supplies, Equipment & Parts
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