ACC Home Improvement

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Our kitchen remodel with ACC stretched well over six months, was thousands higher than initially quoted, had profound mistakes and shortcuts, and was full of personal attacks and derision by the owner, Terry “TJ” Knoke. After paying 50% of our project up front, we’d sometimes go weeks without hearing from him. Now we are hearing back from subcontractors that he hasn’t paid them a cent. With every mistake that happened, we thought, “Surely, this is the last one.” Even now, when professionals come into our home, they are still pointing them out. We went months without a stove—because they installed a dryer plug instead of a range plug—and they would not fix it, but instead called around at our appliance company to see who told us it was a water heater plug. Only intervention from Pike’s Peak Regional Building Association could get ACC to change it. Our electrical breakers flip often. We have a doorway obviously out of plumb. Most of our blinds and window hardware were broken. We went for weeks without a vacuum because they broke our central vac—and never paid for it. The otherwise unused garage door that ACC used to get in is broken. Our vent hood sits in the middle of our kitchen with holes in it. And my five-year-old hides when the doorbell rings. The story is much, much longer, but just be aware that this “good guy” with the references to a Carpenter may not be all he’s pretending to be.