Carpet Exchange

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CLOSED NOW - Opens at 9:00am

Sorry I gotta give them one star! Do not make any important plans with this company! Total incompetence, layered on top of arrogance.



I ordered engineered hardwood for a level of my house more than a month in advance of my move-in date, paid for it, and was told it would be in in one week and that I could pick it up any time. I was also told that if I needed any more, they keep plenty around and I could just come back and get more.



A week later, my salesman called me to see if I was still planning on buying the floor I had been looking at. He got my number when I bought it and then forgot why he had it. I had to remind him I'd be in in another couple weeks to pick it up. He said, "no problem".



About another 10 days later (a week before I needed to pick it up and take it to the home), I decided to add two more cases of flooring to my purchase to be sure I'd have more than I needed to acclimate it to the site, and they said, "if everything goes alright, it may be here the first week of next month"…Two weeks after I needed to pick it up. A week after my move-in date. Five weeks after I ordered it. Had I not added more, I never would have been (accidentally) told.



I called the manager and he gets the “bad service of the year” award. He said he couldn’t get the floor and I simply said that I would need to get a refund. So he said, “that’s fine and dandy with me”. His attitude was completely unsurprising given the way the store was being run.



They had no knowledge of their product but could bad mouth their competition with the best of them. I only dealt with them because they had the flooring I liked but from the greeting to the refund, it was a nightmare. Steer clear!