Carpets Plus

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I had Floor Craft do some carpet for me in my home last year and was very happy with the level of professionalism, competetive pricing, and thrilled with the workmanship.But, the thing that really impressed me of what a quality company Floor Craft is, was when they called me almost exactly one year later to see if I was still happy and satisfied with the carpet and installation. I told them, not only was I still satisfied, but due to their level of customer service I have plans to come in to see them about having some tile and hardwood installed.

We wanted to replace our carpet with wood flooring. Since floorcraft had originally put in all the flooring when we had the house built by acuff, we thought we would ask them for an estimate. What a nightmare!!!! OMG... They sent out this nice young man who gave us a reasonable estimate - in writing!. Turned out they fired him soon after, then came out to re-measure for a "new" estimate. The owner told us he would be calling us w/ the new price, or e-mailing us by that Tuesday. We still haven't heard from him 6 weeks later. Guess they don't want to be bothered...we will still be putting in wood flooring, just NOT WITH FLOORCRAFT!!

We have used Floorcraft for almost 25 years and we will never go anywhere else. They are honest, their products are great and they stand behind their carpet, flooring and installers. We learned the hard way by using someone else, once we found Floorcraft we knew that it would be a life long relationship. Not a better carpet company in Colorado Springs.