Cost Cutters

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CLOSED NOW - Opens at 9:00am

Worst haircut I have ever had. Instead of blending my long hair, it was chopped and cut into a shag. Tried to go back and have it recut and corrected, looks even worse. Nothing makes you feel worse than a crappy hair cut.

My husband has been going to Mona for years. My stylist retired and I went all over town on everyone's suggestion as to who was the best. I finally tried Mona at my husbands 100th request. I wish I would have listened way sooner!!! Mona is excellent! She listens,explains what and why she would do a cut and then asks if it's what I wan . She is an expert with the scissors and fun to talk with. She remembers you each time. I reccomend Mona and Cost Cutters imperically! Plus the coupons are a bonus!

While I was at work today, my husband and 13 year old son went in for a haircut ( 03/21/2011). They have similar hairstyle (Long on top #2 blade shave on sides). These cuts are supposed to be just touch ups. My 39 year old husband gets his hair cut. My son attempts to request the same. He says "I want a # 2 blade all the way around" He means all around the sides and back. The stylist "Michele" fires back "That's easy enough”, and starts shaving his head right down the middle! My husband yells "No that's not what he meant". By now it is too late. The damage is done and my son has to get buzzed. I was horrified that my husband even paid! I immediately went back to the salon and demanded our money back. What kind of stylist doesn't clarify with the adult sitting one chair over? Especially when the cut she assumes is right is such a drastic change. No she just starts shaving a kid's head. Needless to say she and the manager refused to refund the money or take any ownership. This hack job stylist even had the audacity to say to me “I asked him twice". Really? That’s pretty much indicates to me that she was unclear and knew on some level that this might not be what he wants. This would be the time anyone with an IQ score over a 70 would ask the adult. Disgusted. I have 2 kids and a spouse and we all would go to this location on a regular basis but never again. That was the last dollar they will ever receive from me. I could have lived with the bad hair cut and ineptness if they had simply apologized for the mis-communication and offered a refund. What every happened to "The customer is always right. This was appalling. Michelle at Cost Cutters on N. Academy Colorado Springs Colorado (by the Target) is the most inept stylist I ever met. The location’s refusal to try to make the situation is equally appalling. I guess they don’t care that that the U.S. is in a recession and that hair salons are a dime a dozen.