Emergicare
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402 W Bijou St, Colorado Springs, CO 80905
402 W Bijou St, Colorado Springs, CO 80905
WebsiteReviews
11/04/2014
Provided by YP.comI see I am not the only one to find the staff was unfriendly and to have trouble with insurance billing. I was the only one there when I went and I still waited over an hour ( I know because I waited in a "private" room with the door open for that entire time) Although I did get to learn a great deal about the staff that was there from thier idle chit-chat in the main foyer outside my door while I waited. The only one that was pleasant was the young man that was the physician. Then came the insurance, I didn't get anything from the clinic, but I sure did from a collection agency. When I called about it I was referred to the agency for billing questions without even hearing about my insurance. The entire time I felt as if I was a burden rather than an asset. I can assure you if I am hit by a car in the street in front of this place and survive, I will crawl to another place.
Patient Hotline: 719-373-2153 -- We appreciate your feedback, Brian, and would like to let you know that we have a patient satisfaction guarantee (bring in your charts or receipts and we will review it; if we did not live up to our guarantee then we will need to waive a future clinic visit fee or refund the visit in question.) One tool we also want you to be aware of is that you have a voice with us and you may use it through our hotline to report wait times or other issues you want to have us address: 719-373-2153. There is never an excuse for anyone to ever be treated rudely and we addressed this with our staff.
04/17/2013
Provided by YPmobileI went there for a double ear infection with a burst ear drum. I was clearly in pain and did not see anyone for a half an hour then waited twenty minute to even see a doctor. I was in so much pain that a grown man would cry. They gave me some antibiotics and ibuprofen and sent me on my way. The day after that I called in major pain and they did not call me back for 4 hour. I ended up going to a different doctor whom could not believe I made it that long. I will never go there again and I feel like I wasted 197 dollars and time when I could have really been taken care of by real professionals.
Patient Hotline: 719-373-2153 -- Thank you for your feedback, StewieLove, our usual wait time is under 15 minutes and we encourage patients to openly report wait times higher than that through our Patient Hotline (719-373-2153) to reach someone quickly. We are very sorry you were in so much pain and your case sounds like one we need to review under our Patient Satisfaction Guarantee. If you are able to bring us your receipt, charts, or call our Hotline then we can see what we can do. Thank you for your comment, we hope to be hearing from and working with you.
01/09/2009
Provided by YP.comI had a terrible expirance when I went to this place. The receptionist was very rude and unkind to me. The doctor kept trying to order tests I clearly did not need. It took over an hour for someone to show up and xray my hand. My advice is to avoid this place at costs.
Patient Hotline: 719-373-2153 -- We appreciate your comment and feedback. We are very sorry you had this sort of experience and would like to review your case under our Patient Satisfaction Guarantee, if you happen to have your receipts or charts then it can help make it a bit easier for us to review the care and see if we need to either give you a free visit or your money back for that visit. We openly welcome you call us on our Patient Hotline if you ever have long wait times, are treated unfairly, or witness anything that needs to be reported. Thank you again for this feedback.
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: - Brands
- urgent care, x-rays
- Payment method
- visa, master card
- Neighborhoods
- Westside, Old Colorado City
- Other Link
- Categories
- Medical Clinics, Urgent Care
- Other Information
Parking: Lot, On Site, Free
Wheelchair Accessible: Yes