Maaco

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CLOSED NOW - Opens at 8:00am

I would have given them 4-stars when the service​was originally done. The truck was not on time nor was all the work done. But the end product looked nice.

What defines a company is when things go wrong. This MAACO provides the worst customer service imaginable in my opinion - both locally and with their corporate offices in Charlotte, NC. Paint began failing after only two years. Was another year before it became so bad I reported it to MAACO. They dragged their feet so I took it to corporate who also dragged their feet. Finally got BBB involved who lit a fire under them.

Truck was eventually repainted in year 4 of 5 year warranty so I had to pay prorated share. They tried to prorate based on 4 years but I fought it back to 2. Was supposed to extend warranty by a couple years too. Sadly, even THAT paint job failed in 12 months! Would love to post pictures. Trying to resolve AGAIN but same story. It's been 5 months already. No resolution and poor communication!

Names of those I attempted to communicate with: Joe (owner!), Mike Reece (mgr/estimator), Jacqueline Woodson (corporate customer svc), Katherine Ortiz (corporate customer scv), and a half dozen others in a call center outside the US.

In January I will take them to small claims court.

STAY AWAY!!!