Planet Granite

Write a Review719-900-4218

CLOSED NOW - Opens at 8:00am

Planet assisted us with great service as well a gorgeous kitchen. They had many colors to choose from and were informative. They designed the kitchen lay out on a computer before they installed it with us. My husband enjoyed this as there were no surprises, and I got to use my favorite parts of the stone.They also helped us fix problems we had lived with in the master bath from another company. In the long run it was worth a little extra to have the project done right and with warranty. Thank you!

I initially had a customer service problem with Planet Granite, but after my last review, they have delivered more than I can imagine. They have turned my one star rating into a 5+ rating. The granite and marble in my home is absolutely beautiful. They treated me like I was their most important customer. They transformed my counter tops and vanities into works of art. I would definately recommend Planet Granite.

My experience with the owner of Planet Granite has been horrible. My husband and I first checked out Planet Granite on a Saturday. We were walked through the area where the granite is displayed and chosen. It is a huge selection of beautiful granite. We were told by the salesperson that we would hand select our granite, the slabs would be photographed, measurements of our counter tops would be taken, a template would be superimposed over the photographed granite and we could chose how we want the granite to be cut. He showed me a picture of how they matchbook the granite. Once we walked back to the showroom he showed us the sinks that they offered and gave me a coupon for a free sink. I asked him which one was the free sink. He said ALL the stainless steel sinks were free with coupon. We told him we needed to think about it and would call him later. I decided to let my General Contractor manage the granite installation. He took a check to planet granite and signed paperwork. After the counter top measurements were taken we were given an installation date of Tuesday. Since we had not heard back from anyone the Saturday before installation, we decided to visit the shop to hand select our granite. When we got there the granite was select and cut. I did not like how it was cut and was told that we could pick other granite and chose how we want our ($10,000) counter tops to look. I was called two days later and told that if I want it my way, I would have to pay $4000 more. I went to Planet Granite and asked to speak to the owner. I was told that he was too busy to see me. After he ignored me twice, I very loudly complained. He finally decided to talk to me. When he was told that an employee selected our granite, he told his employees that the style, Typhoon Bordeaux, is always hand selected by the customer. I felt bad that he was very angry with his employees, so I agreed to accept the one counter top the way they already cut it - but I wanted to chose how the center island counter tops would look. I also agreed to accept the master bathroom counter top since the cut of that granite did not matter. He said he would re-cut the island piece if I agreed to pay off the balance for the kitchen counter tops and my three bathroom vanity counter tops. I agreed and a new date to select how I wanted the granite was made. When I received the granite, they also brought a very cheap and ugly metal sink. They decided on their own to cut the sink hole. I was originally told that the sink (and a grill) would be cut on sight. I am now being told that if I want to use my own sink and if it does not fit the hole, I have to pay $400 more. If I could give NO star to Planet Granite, I would. If I had a kitchen sink I would never let them in my house again.

My family and I were pleased with the service and quality we received with Planet Granite. They had the largest selection of counter tops and sinks, and the most up to date options for our remodel.The payment terms were very fair, and the staff did a great job in making sure our kitchen turned out beautiful.Kudos!

ABSOLUTELY THE BEST. We had Planet Granite replace our counter tops in our kitchen. I can tell you now we will NEVER GO ANYWHERE ELSE! They stand behind their product, their installers and their contractors. We will never use anyone else. Complete and total trust in all of them.