Apple Store Columbia

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So lets start from the very begining, when I was convinced this iPhone was going to be "the best iPhone yet", so I stood in line for hours in the cold to get this phone! The phone was pretty awesome....UNTIL IT BENT. Here's where things go from bad to worse. My phone bent while riding a roller coaster, I made several attempts to have the phone fixed but was given NO help they all wanted more money!



After contacting Verizon (my service provider), Apple and the Columbia Apple Store the only solution they were able to give was to pay $329 for a new phone, after I paid retail price for the phone not even 12 months ago. Thats nearly $1100 in a year on just one phone. The store manager proceeds to explain the physics of the phone to me as if I care, the only thing either of us needs to understand is:



A) Apple promoted this phone and nowhere or at no time did they put a disclaimer saying the phone bends.

B) I am a very loyal Apple customer (I have the iPhone, iPad, MacBook, and a iMac)

C)The phone being made with different material has nothing to do with a customer, I believe this is a manufacturers problem not a customers problem.



I'm no genius but this sounds like terrible customer service. Not to mention a guy I work with had the same problem, took his phone to the same exact location and was able to have his replaced with no problem. I'm not sure if they are discriminating due to my gender or race but this sounds very illegal and I am highly dissappointed with Apple for releasing such cheap products with the only solution being to pay more money on top of a already outrageous price.