Domino's Pizza

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CLOSED NOW - Opens at 10:30am

2-16-2013 3pm I had the most horrible customer service

the delivery driver was instructed to deliver the pizza to a room at the budget inn. After 30-45 minutes I called to find out what happened. I was referred to a woman who told me the rooms at the hotel only go to a lower number than my room( because the driver didnt have the initiative to go to building B or C just A) so since my phone battery was dead ... instead of asking the hotel front desk where the room was or ask to call the room the driver took the pizza back and voided my order. Mind you that they charged my credit card and voided that. So I called and asked about having it remade and delivered. The lady on the phone said 2 pizzas? i said no it was one half and half, ... i made my order. no offer for a dessert or condolences for the mix-up. she tried to charge my card again. unfourtunatly this time because of the previouse order i have to wait 2-3 days for the money to go back on my account. So now i cant even order a pizza because that was the last of my money till i got paid tomorrow. I even explained this to the lady and she said she has followed all policies and it was partly MY FAULT!! WOW I am a manager and I understand policy but what happened to customer service.!?? and to top it all off i looked at my creditcard report and the first order was for 2 pizzas intead of the one I ordered. seriously overchargerd on top of it all .... priceless