MasterTech Plumbing, Heating and Cooling

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Overall mediocre service, disappointing support and pricing. CJ originally diagnosed issue as a faulty blower motor assembly unit, which was the correct diagnosis. He estimated the work to cost $1100. For some reason they weren't able to break that down in even it's simplest form; parts vs. labor (Just FYI the part is $200 and the amount of time it took me, a novice, to replace was about 30 minutes...) Payed the original diagnostic fee for them to come out. Successfully replaced part on my own, but outside AC unit wouldn't kick on. Turns out red wire had been reconnected to wrong terminal. This is 100 percent my fault, in no way do I blame them for my mistake, but when I called in to speak to them, I asked CJ over the phone if there were anything I could do to try and fix the issue. He said we have "very different tool sets" and they would need to come out and take a look. How hard would it have been to say "Hey where did you connect the red wire?" Considering this was the only connection other than some bolt screws required to replace the unit, I don't think a Phillips head screw driver fits the definition of "very different tool sets". I agreed to pay the second diagnostic, they came out, switched the wire, and AC started up just fine. When they left CJ even mentioned this is probably something we could have fixed over the phone. Well why didn't we try that? I certainly expressed my displeasure at having to pay a full second diagnostic. $154 is a pretty steep fee for ultimately 30 minutes of work and two trips to Vandiver and Paris, not to mention the outrageous original bid of $1100. Probably won't be calling on them in the future - felt like dealing with Bank of America as opposed to a "local" business.

I have used MasterTech a number of times and they have always been very professional, polite and informative. Their work is excellent and the techs were very courteous and careful while in my home. Thank you, MasterTech! I will definitely use you again!

I have used MasterTech several times over the last few years for both plumbing and HVAC services and have been nothing but impressed! They are professional, clean and very knowledgeable. They have taken care of my home with respect; I will never call anyone else!

John B is right!

I'm steering clear of this company!



Have a backed up drain, asked how much more it would cost to have them come out after hours. They couldn't answer that question. It just depended on how much the guy wanted to charge when he got here, they said. The rates must b incredibly high, if they're embarrassed to quote them BEFORE I commit to having them come out to do the job!!!!!

This place is a rip off! I was absolutely amazed by how much they wanted to charge for their services. Basically, it cost me $55 to have a salesman come to my house instead of a plumber. Total joke!