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Reviews

AA
Amber A.

02/08/2010

Provided by YP.com
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I had my system installed and was told that it was free to have it installed wherever we go. This was a key perk since we are military. We're moving and time to set up the installation. I find out that it will be $.65 per foot plus $100 to install at our new house! After we already paid $1400 for the system once. When we first had our system installed though, it was breaking down every other day. He claimed that squirrels were eating the wires. Then he said that my dogs were eating the wires. Regardless of who was eating the wires, the dogs were still getting out. They refused to bury the wires. The dogs got out and got picked up. I had to go to court and even then I was put on probation for 30 days because the fence was not working. The company refused to pay for my court fees. Stay away from this company! They have a bunch of hidden fees and will tell you lies to get you to buy the system.

claimed iconBusiness Response02/28/2010

I am the owner of the business. We would never tell someone it is free to reinstall a fence. DogWatch has dealers around the world, we would never tell a customer that another dealer will not charge them to reinstall the fence. As far as the comments about not buying the wire and not paying for court fees; we always prefer to buy the wire, however in some instances of overgrown trees and brush we may recommend that the wire be installed on a traditional fence. This is common place in the industry. As far as paying for court fees, we would not do this because there are too many variables; was the dog wearing his collar, did the customer replace the battery in a timely manor, etc? I encourage this customer to please call me, we pride ourselves on 100% customer satisfaction. I hope we can resolve this issue. Tom Schmidt 706-565-7738

This listing has been claimed by a business representative.

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A+
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Category
Fence-Sales, Service & Contractors
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