WOW-Wide Open West

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I wish I could give a negative review. This is the second time in less than two weeks that my internet has gone down. The last time the idiot technician has me resent the box with a toothpick which took it back to factory setting, erasing my username and password. Then he couldn’t figure out what he’d done. I had to mention the new network name. When I asked him why it had reset my personal one, he said it was because my password wasn’t secure and Wow did this for my internet safety. What a lie!!! I spent 4 hours that weekend putting the new WiFi username and password in. Now, one week later it! Is out again.

I pay extra for the internet 500 plan and my televisions buffer multiple times daily. When I do a check on my computer it is nowhere near where it is supposed to be.

They want to pay me $50 to refer a friend. The only people I would refer are ones I want to have grief in their life. Unfortunately, in Columbus where I live my only options are Wowless and Mediacom. I’m not sure which is the lesser of the two evils.

I realize any company can have glitches and different technicians have different levels of expertise. With that said, I am sorry to report that WOW is at the bottom of my internet and cable experience. I have lived in different parts of the country as well as the southeast, used many different cable companies and have never had as many issues (usually the same) as I have with WOW. I'm not sure if it's the equipment, the installation, etc. I have no expertise in that area. All I know is I have to shut down and start up multiple times during the day - often loosing my work in the process. I thought it may be our older home but we now live in another area...same issue.