Pep Boys

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CLOSED NOW - Opens at 8:00am

Didn't fix my car charged me for something they did not fix staff was rude management was rude....go somewhere else!

So this is a follow up to my earlier review. I had bought a shock for my truck cap but the shock they sold me was the wrong one and according to the manager it was defective when I brought it back. The wrong shock broke the glass on my truck cap. I wrote the review and had someone contact me about the issue. Then the manager Don called me saying he would take care of it and was sorry about how things happened. He even mentioned how the manager that told me the shock was defective treated me by not really caring it had happened. Don was unable unable to find the glass for my cap since it is no longer made. He was willing to spend $600.00 for glass if it would have been available. I followed up with him and he said that corporate had taken over the case. I did not hear anything and called him back and he said that they had now sent it back to him to file a case so I could get my truck cap. Now I received a letter from what I would assume is corporate office saying that they were not going to pay my loss. It would not have been so bad if Don the manager would have not agreed to at least fix the glass at his cost because he knew it was their issue that it happened. I just see this as a conflict between corporate office and the stores not communicating. If they cant communicate how can we expect them to treat customers when there is an issue. I read these reviews from this site and others and you can see there is an issue at this store. There are many other options out there that are better qualified than this Pep Boys and at better prices. I should have remembered the old saying

“The bitterness of poor quality and service is remembered long after the sweetness of low price has faded from memory.”

Went there to get a shock for my truck cap. No one wanted to help. Someone finally came by and helped me get the shock they thought was correct. I put it on my cap and it came off the connection and broke the glass. I went to return the shock and the manager did the refund. I told her what had happened and she looked at the shock and said yes it was defective. she showed no signs of helping. Now I have a broken cap because of a defective product or a salesperson that didn't know what they were doing. beware do your own product searching and don't expect help.