Little Dipper Aquatic Center
2525 Stanwell Dr Ste 250, Concord, CA 94520
Reviews
06/26/2012
Provided by YP.comWe are so grateful to the Little Dippers staff. Our daughter fell into the Lafayette Reservoir when we are on a play date. She rolled onto her back and calmly swam over to the side. It happened so fast and was very un expected. I was aware that she was able to swim during her class time with her teacher or with us at public pools, but I was shocked to see that she had a quick reaction and internalized to float and kick to the side. She was wearing full clothes and did not care about what had happened. I do credit the full clothed safety drill that Little Dippers hold every summer. We have been loyal clients for the past 4 years.
06/25/2012
Provided by YP.comHi Little Dipper Staff! We are in Kauai and our little fishes are getting attention everywhere we go thanks to you all! We are having the best family vacation swimming around with our kids. Lucas is able to swim around in the kiddie pool face in the water rolling to float pretending to be a pirate and Jasmine is swimming around making friends playing mermaid. I must admit they look fantastic, confident and most of all they are having fun. As parents we very excited that this past year of lesson have turned our kids into swimmers we are looking around at other kids their age in life jackets treading water, or arm floaties. Other parents are asking us how our kids know how to swim like that.. and we say Little Dipper with a smile Thank you Mahalo!! The Newton Family
10/13/2010
Provided by YP.comI am a grandmother who took my children to Little Dippers and I am now taking my grandchildren there .. I have tried other programs .. because I live in Vacaville .. and NOTHING compares .. I drive distance to Little Dippers .. becausse the quality of programing ..and guality of teaching .. Little Dippers exceeds expectation and worth the drive !!!
I posted a comment that a long time client sent to me recently .. It touches my heart that this program can be viewed as that valuable by them .. Thank you all trusted current and past Little dippers
10/07/2009
Provided by YP.comAt first I was attracted to the idea of a family owned and operated school. I thought it would be more personal. But this school is so poorly run that I have had problem after problem. They change the location of the swim classes without giving notification to everyone and I have had numerous problems with billing. I had to fight to pay them money! You can only communicate with them through e-mail and often they don't respond. They only return telephone calls on Mondays so questions and/or problem linger and it is impossible to get answers to simple questions. Then, they changed our swim instructor without telling us in advance so that we showed up and had to swim with a stranger. Don't bother with this school. There are plenty of others out there that actually know how to run a business!
We were just notified about this posting by a concerned parent that read it and wanted us to know of such a post. We really do not know exactly how to respond to it, as we do not think that this is a real post from a valid client. We are a family owned business and respond to any issues that may come up right away. Over the past 30 years in business we run only on referrals year after year, year round. I will address some of the things written, as it is not painted realistic. 1. This is a family ran business since 1981, and we do have a phone line. Since the lessons are run out of the owners home and she is in the pool teaching, phone calls are returned mid after noon after she is out of the pool or by a teacher who is not in the pool teaching. E-mails are answered within 1-hour even minutes. Anytime of the day even on off hours. This is very typical of any type of sport. Swim Team, Tae Kwon Do, Gymnastics etc. since teachers are teaching they are not standing by phones to answer calls as they come in spread out through out the day. Many of these types of school depend on e-mail communication. 2. Classes have been held in Pleasant Hill for the past 30 years SAME location taught by the same teacher (the owner). We have an afternoon and weekend pool for the past 5 years in Walnut Creek. So we do not have an issue of changing pool locations. 3. We have 10 teachers on Staff including the Owner, 5 of them have worked for Little Dippers for over 15 years, 2 of them 5 years and 2 for the past 2 years. Sometime teacher rotate their schedules around their school or family schedules. Teachers always give verbal heads up to their parents if they are planning to change their schedules. Who ever is teaching is more than qualified and students are in good hands. 4. Billing, all clients are on an auto billing account, the system runs payments on the 22nd of the month. The only reason there would be a problem with billing is if the client’s card on file was not valid, current or no funds in the account. 99% of our clients call in to update their accounts. There is a 1% that avoids updating their records to be current. Because of this we had to put a late fee in place. The only reason someone would have an issue with their account was if they did not bring their account current. We thank all of our loyal clients over the years and all of the referrals. We love what we do and love seeing the students grow season after season. Celebrating our 30th year in business and serving the East Bay has been a blessing. We are really enjoying seeing past Little Dipper Swimmers all grown up now bringing their own children to the same pool to learn how to swim that they once attended as a child. We are also so thankful to our staff. Many of them are also past Little Dipper Swimmers. They do a great job week after week carrying on the Little Dipper method and teaching children how to swim in a loving warm environment. Little Dipper Swim School
More Business Info
- Hours
- Regular Hours
Mon - Tue: Sat: - Extra Phones
Fax: 925-798-3164
- Payment method
- amex, cash, check, debit, discover, master card, visa
- Other Links
- Categories
- Swimming Instruction, Sports Instruction