BBB Serving New Hampshire

Write a Review603-224-1991

Greatly appreciate the professional effort to resolve a small but important contractor repair. Your 'soft touch' effort to get the contractor's attention got the after market repair fixed in a high quality workmanlike manner. The contractor was not trying to avoid doing the repair but it had dragged on for several months and I thought that time was wasting. Your efforts got the repair completed. Thanks much BBB.

My complaint was solved satisfactory. I highly recommend the services of the BBB to solve a complaint. Thank you!

Recently I had an unsatisfactory experience with a vendor regarding a $12K+ equipment replacement for my home. I felt the invoiced pricing was unfair when compared to published prices for the equipment, and that I was charged for work and items that were not included in the estimate. In 75 years of living, I have never disputed an invoice from a vendor whom I have had work on my home. But this time, the discrepancy between the vendor’s estimate and the cost of what was done, including what was not done, as well as the manner in which I was treated, was just not acceptable, so I entered a formal complaint with the Better Business Bureau.

The Better Business Bureau has rules and a procedure for handling disputes that first got a dialogue going between myself and the vendor, something I was unable to do on my own. After two or three exchanges, the vendor offered to adjust his invoice amount, and even though I didn’t feel the adjustment was enough or fair, I accepted that it was a compromise, and that I wanted to avoid litigation and get on with my life. So I agreed and paid the vendor the adjusted amount.

As the incident proceeded, the Better Business Bureau was instrumental in staying neutral and keeping the discussion going. They neither advised nor took any position. The resolution to this incident would never have occurred without their patience and help. The Better Business Bureau was an invaluable resource for me as a forum for having my arguments heard, and more importantly, as a force for resolving my complaint. I am extremely grateful for their help and their aid.

We filed a complaint through the BBB of New Hampshire and were very happy with their efforts to coordinate the parties toward resolution. It was a complicated issue, and the BBB team sought to understand the details and allow enough time to work through discussions. They were in communication throughout, and I believe that they fulfilled their mission well in our situation.