Mattress One

Write a Review936-494-0101

CLOSED NOW - Opens at 10:00am

My grandparents and I have had the absolute worst experience with this place. My grandparents made a large purchase here and they were treated like they didn't matter at all. We were told our mattresses would be delivered on a Saturday, they delivered one bed but not the other. You would think both beds on the same order would be on the same truck, right? I guess that would be too smart. We gave Rochelle a call and she said it would be delivered the next day, Sunday, it never came..... Then on Sunday right before closing time, we went to the store and asked where our mattress was and she said she didn't know what was going on with our order and starting bashing the company she works for and saying it was an awful place and started crying.. Rochelle PROMISED us that we would get it the next day, Monday, it never came.. My grandparents had lost their house due to Hurricane Harvey so I decided to take matters into my own hands and went up to the store myself because they were already under enough stress. I spoke to a different man and he said that the mattress was out of stock in the warehouse and would probably be restocked within the next 4-5 days.. Why weren't we told this 3 days ago?? I then went back again Thursday and talked to Rochelle and she told ME to call corporate and see what the problem was. I'm sorry...but why am I, the customer, doing something that the employees are getting paid to do?? The next day I called corporate and explained the situation and she was so apologetic to how we had been treated and she got our mattress on the truck the next day and we finally got it a week after we were told. We were never offered compensation for how much trouble they had put us through.. We will NEVER buy from Mattress One again and will refer all our friends and family elsewhere.

1 review
1.0 star rating 11/23/2016
mattress one in conroe (loop 336 by walmart) are evil crooks every last one of their employees are liars and crooks!!!!the "manager" aka mike dooley lied to me and said he wasn't a manger and when i called back a lady answered and stated, "i don't know why he told you that because he's the only manager that's here today." wow that just screams unprofessionalism and a freaking coward.

he knew he did me wrong and couldn't treat an iraq war veteran with some respect or decency. he knew i had a severe back injury and sold me a soft mattress because he said it would help with my back. i have had nothing but pain since i purchased this mattress. i'm not rich and im still paying on it living in pain and this a$$hole wouldn't let me return it.

veterans do not go to mattress one in conroe on loop 336!!!stay away like the plague!!!!!!

FUNNY HOW YOU DELETE MY REVIEW. EVERYONE WHO HAS BEEN LIED TO BY THIS COMPANY I ADVISE YOU TO FILE A BBB COMPLAINT.