Akels Carpet One Floor & Home

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Very poor customer service. We selected Akel's in Conway because we needed to replace the flooring in my dad's house in a hurry, and Akel's told us they had the materials in stock and could install within a week. About a week and a half later, they finally came out and began installing the wrong material. The installer had brought two different colors of vinyl flooring and was oblivious to it until my dad pointed it out. It then took several more days for Akel's to order the product they told us they had in stock in the beginning. When they finally installed the correct product, they still didn't have the proper trim pieces to finish it out and had to order those. Meanwhile, the installers left my dad's bedroom in shambles - with boxes stacked up blocking the entrance to his bathroom, the bed not in the right place, and pillows and other things all over the floor. Things they had moved to the living room were not returned to the bedroom. A piece of the bed frame's footing had fallen off when they moved the bed, and they just left the piece sitting on a counter. All this for a man who was recovering from surgery and was barely mobile. When I found out how the work had been performed, I called to see what could be done to make it right. All I got was excuses. I suggested the manager reduce the labor charge in light of what he candidly admitted was unacceptable work, but the manager said he would "look into it" and never got back to me. I would not recommend Akel's Carpet One for any type of floor installation.