HomeSmart

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This place is a joke! The manager tonya is rude. She has called my phone several times cussing at me and my husband on different occasions. I placed a service call on my washer that is over half way paid off, they came and got it, brought me a loner that is half the size of the one I am purchasing that smells like moldy clothes..they have had mine for a month, and I was supposed to have it back within 2 weeks according to the guy who picked it up. We have tried to contact corporate, they will not return our calls. The district manager was rude when he was contacted about the problem, nobody knows where my washer is or the status of the repairs. Nobody will give us information. We had to call several times just to get the phone number to call corporate that they refused to give us numerous times. We are now having to take legal action in order to get answers. Do yourself a favor, and go to Aaron's where they have customer service worth a damn. Dont waste your time and money on these people. These are not the only issues we have had. We also referred someone there about 4 months ago and was supposed to receive the referral payment and the manager refused to give us that. We bought a stove from them in January of 2018 and when it got to our house it had cockroaches in it and the side was smashed. We got a refrigerator at the same time that was supposed to had been "new" when it got to us it was all scratched up and dented. Like I said before, GO TO AARONS!!!

Update:
This place is still garbage! The regional manager has made physical threats to myself, and my husband. I sent their garbage back to them. They FINALLY brought my washer back about a week ago, the service seal was not broken, the service book was not signed, they kept my washer for over a month to bring it back still making noise, they did nothing but MAYBE spray some wd40 in it. Still unable to contact any form of corporate. Their big egoed regional manager refuses to let me get in contact with the real corporate, claiming he is corporate. This place is disgusting, their customer service is appalling. We have paid over $600 on this set, and gave it back to them just so we didn't have to deal with the disgusting life forms they find suitable to work there anymore.