Lori-Al Cleaners

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LEATHER NIGHTMARE!!! Brought in my brand new suede jacket for cleaning that had only been worn for a few hours and had some makeup on the chest area. I asked the lady at the counter if it could be cleaned and she said of course. They said they needed a full week to clean the jacket but when i went to pick up the jacket, it was not ready. No one had called to let me know it would not be ready. They again said they needed a few more days. When I called to check on it again - it was still not ready. After more than 2 weeks I went in to pick it up and paid the $65.00 with the expectation of leaving. I then noticed that the jacket had a black spot appearing to be missing material. The jacket also had a spray-like residue all over and the material looked as if it was washed with a hard brush. I brought this to the owner's attention and he said he would have it taken care of. To make a very long story short, within a 6 week period my jacket was in the possession of the store. The owner Jay assured me that the jacket would be taken care of, however I was left with a destroyed jacket that will never be worn again, and out $65.00 that the owner collected for a service that was not delivered. This was a HUGE waste of my time and money. Very unprofessional! As a word of advice, if during cleaning they identified that they could not clean the garment, they should have called me to let me know. In this case they gave me no option and instead destroyed my garment and then failed to take responsibility. I would NOT go back to Lori-Al Cleaners and would NOT recommend!

This is the Best Dry Cleaner I ever used

They do Quality Work .They Have Taken Out All of my Stains and Do A Great Pressing Job.

I Would Recommend Lori Al Cleaners to Every Body.