Zales

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My fiancé and I purchased an engagement ring in November and in the ensuing months I unfortunately developed an allergy to the metal of the ring , apparently Zales is able to not disclose the amount of nickel present in the metal. When I spoke to the associate Ann she was extremely unprofessional and refused to help rectify the situation , even laughing when I asked to speak to her manager who was not available on a Saturday. Her overall interaction with me was one of negativity and rudeness not to mention a lack of helpfulness. The parent company of Zales is also apparently under fire for falsifying their diamonds during replacements so the overall message here is buyer beware !!! Hopefully when I finally get a chance to speak to the manager the situation will be rectified .