Arthur Edwards Pool & Spa Centre

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Arthur's Edwards quoted and installed a 40,000 gallon cement wall, liner pool with an attached spillover spa. Originally we had requested an in ground jacuzzi flush with the pool but we found after construction began that the jacuzzi had to be mounted above ground to allow the spillover to work. The design mistake cost us additional money with our mason as he had to build a stone wall around the jacuzzi to make it look right.



The excavation went fine for the main pool. As described before, we were surprised by the jacuzzi issues but felt the adjusted design, although more expensive, would end up looking good. Since our pool was completed, we have had numerous problems with the workmanship. In the first year of use, we complained of water loss and were told "1-2 inches a week" is normal. Finally after numerous ignored calls, a technician came out to set up measurements and after more persistence on our part, AE admitted we had a leak in a return pipe and dug it up and repaired it. Our jacuzzi is slowly sinking into the ground which is buckling our pavers around the pool and has cracked the wall built by our mason. Year 1, jacuzzi separated from the masonry and sunk about 2-3 inches on one side leaving a gap. After numerous calls, they agreed to "patch" the gap with 3 inches of cement, which looks terrible. Jacuzzi is still sinking and AE keeps no-showing our appointments...they will blame our mason next...