Smart Phone Repairz

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I wish there was a rating lower then one star.
I brought my phone there for a simple battery replacement, and they damaged the phone so it doesn't work at all. When I complained to the woman who claimed she was the manager (refused to give her name), she refused to even look at the phone to determine the problem. She only stated that I needed a new screen without even checking the phone.
This place is a rip off!!!

I don't recommend anyone go to this incompetent so-called repair service.

Very unsatisfied with my experience. This all started in march. I use my phone's camera for work. Went to replace my rear camera on my iPhone 7. Later I find they just replaced the glass. I picked up the phone and camera wasn't focusing correctly. Took it back and they charged me more saying I didn't pay for the camera just the glass lens. So I paid. Picked up my phone and the camera literally lasted 2 days before everything was blurry. Brought it back again, they ordered a new camera, week later replaced it, and once again it became blurry in a matter of days. Also when I picked it up, the rear camera glass they replaced was cracked again. Throughout this whole process a crack on my screen turned into shattered glass from them opening it up so many times. Brought it back to give them one more shot to make it right and they tried to charge me all over again. Would not recommend to anyone.

When I called, they said one hour repair. When I got there...within 1/2 hour....It would not be done until the next day (the hours showing on this page are wrong..by the way). No receipt possible...I just had to trust them with my phone. Next day I go to get it ... and nothing had been done to the phone....some lame excuse about not a full charge....how they could tell...I don't know, and why didn't they put it on a charge overnight...I don't know. I DO know....I won't be going there again.

Dropped my phone late on Halloween evening. 7 PM they were still open and took it in. Said they would have it fixed the next day

Very good customer service, prices are reasonable and repairs timely!! Please check prices with this company to compare before you have your phone repair by other repair shops!! Prices are better hear by 20% less.

They suck. Screen went black a week after repair. They fixed and screen qent black again 2 months later. They refused to fix and said there was a crack under the screen. Funny, the phone was in an otterbox and had a glass invisishield that had no scratches or cracks on it. They do crappy work and are too cheap to do it right. Not a coincidence that all reviews have the same problem. Stay away from these crooks.

DESPICABLE service. These people will not value you or your business for anything. They treat their customers terribly and damaged my phone while "repairing" it. They said that's what happens to all the phones when they repair them and they don't even bother telling you before they do it. They simply are not worth your business.

Please don't waste your time or money on this place. Smart Phone Repairz is a JOKE!!! I used them once and they screwed me, but I gave them the benefit of the doubt and decided to try them again. I really regret it. Here are my experiences with this place:



The first time, I took in my iPhone to get my broken glass screen fixed. They fixed the glass in 2 hours (after telling me it would only take 1). I picked up my phone and was on my way. Later that day, my phone started turning off on its own. I took it back and Smart Phone Repairz told me there was nothing they could do since I left their shop!! I ended up going to the Apple Store in San Antonio to see if they could fix my phone. Turns out, SMART PHONE REPAIRZ STOLE MY ORIGINAL BATTERY AND REPLACED IT WITH A CHEAP BATTERY!!!!! My phone had never been opened or fixed prior to taking it to Smart Phone Repairz, so how does one explain that?!?!



I should've never went back, but just recently, I dropped my Samsung Galaxy S5 in water and wanted to see if they could fix it. Their website says water damage takes 20 minutes to fix and only costs $20. Well I get there and am charged $30 and told it takes 24 hours. Ok whatever I guess! I pay the money and leave my phone to be fixed. 24 hours later, I haven't heard a thing from these people. I call to check the status and they tell me they're still working on it and are not sure how long it will take..... 3 days later I still hadn't heard anything from them, so I go in to the shop to see what's going on with my phone. My phone was sitting at the front desk waiting to be picked up, but NO ONE EVER CONTACTED ME!!! Not only was I never contacted, but whoever tried to repair my phone DAMAGED MY SCREEN!!!! It's horribly scratched and was not in that condition when I dropped it off. I asked to speak to the manager and he REFUSED TO COME OUT OF THE BACK ROOM!!!!!!!



Seriously, this place is a joke! I hope they get closed down soon. They do nothing but scam people out of their hard earned money! Please don't do any business with them!!!!!

They suck period!!! Poor quality screens !!less then 10days broke IN AN OTTERBOX!! They blamed otterbox

Do not bring your device here.

This store had my phone for five days. My repair was $250 and paid an extra $20 for over night shipping. They did not check off over night shipping the first day after taking it in. Gave no updates on my phone to the number provided. On the third day of having my phone I called in to inquire about the status of my repair and they realized they messed up and only then ordered my parts to come in over night. None the less the parts took two days to come in. They then did not have a technichian on staff who could replace my screen so we waited longer. Then when it was finally supposed to be done they tell me they actually cannot fix the screen at all. So they had my phone for FIVE days for no reason. A refund was given. The service was awful and they were unprofessional and unhelpful.

I went to get my screen repaired by them and they fixed it with but they left glue on my front lenses camera. I went back and they scraped some off, its still a little fuzzy. I've noticed that since I took it to them I've been having battery problems, I went to buy a battery for my phone and all this glue is on the back and in the battery. I called them and the guy told me since it was more them 30 days that they're not liable and it was my fault. Now I have to buy a brand new phone.

I was the first person on the door. I brought both an iphone and iPad. About a month prior I paid to have them replace the The iPad Air screen. There was a apiece of glass left in the screen so it was under warranty or no charge. They told me 1.5 hr for the phone and 3 for the iPad. I returned 3 hours later and the phone was done but they had just started the iPad repair and said it would be about 1/2 hour more. I came back 40 min later and it still wasn't done. I'm still sitting hear and it's been 5 hours now. I am not happy

I had to pay $165.00 to repair my screen and LCD on April 21, 2014.

Sometime that same week, I noticed a small black area in the top right corner of my screen. In thr next 35 days it progressed into a much larger area...cannot see my time on my phine anymore and a long jagged ceack liiking mark across the screen. I took it back on May 26th and they refused to fix it saying that it fell under normal wear and tear and was not covered by their warranty. Its something under the screen that is broken, noy the screen itself. I will never go back to their business ans I will reccomend that others do not ise them either. They are very expensive and the customer is not given any benefit of the doubt.

I went in to have my screen repaired on my Iphone and it took about thirty minutes . I was very happy with the service they offered me . The screen looked great when they gave it back to me and the phone works great thanks to them !!!

BEST PRICE 20 minute service Advertised ?

WHATS YOUR TIME WORTH ? They repalced the glass and broke the speakers on my I phone 5.

After 4 trips round trips- travel time of 8 hours and 4+ hours waiting for service work, was told the repair was beyond their capabilities. They tried to refuse to give me their licencing information reqired by law to be visible. PLEASE read the reviews on google+ before doing business with them.

So I took my phone in because I had shattered it the day before and had some friends tell me about this place. Got it about 2 hours later, screen looked great. Got home, the vibrate didn't work and either did my auto-brightness. Went back the next day, they fixed my vibrate and said the auto-brightness HAD to be a software issue. THEN, I left and my phone was FREEZING! At this point I am so frustrated and will NEVER use their services again or recommend it!!

Do NOT get water damage repair here! The only thing they do is leave it in rice, and after they did that, my phone STILL didn't work.

This place is horrible! We took our sons working iPhone in to have a cracked screen replaced. After about an hour they explain they can't get the new screen to connect. Phone went from working with a cracked screen to nothing but lines on screen. Left there went to AT&T because he can't be without his phone. Could have traded the phone in with cracked screen but no this place messed up the LCD making the phone worthless. So no trade in and no available upgrade!!! There are two other places in corpus that repair cell phones and do great work, the only reason I went here was the 20-30 fix time. Omg never again will I take my business here. We have 5 iPads 6 iPhones and 3 iPods. Plus I wrote this review on their site on FB and they not only deleted it but also blocked me. Why if they don't know they were in the wrong...

Very disappointed when i called the number they said they had my glass and to come on by but when i went in they told me that was their San Antonio location and that they didn't have the glass and would need a week to get it in, I left my phone and called a week later and they said oh the shipment never came and we forgot to call you. What a waste of time !!!!

I am rating this company as a 1, simply because I cannot rate it any lower.The worst customer service I have ever been around. I would NOT use this company. Terrible service with a terrible final product on their work. Took my phone to a different repair shop and the tech laughed at the quality of work done from smart phone repairz . Hope this helps.