Enterprise Rent-A-Car

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Chris (The manager in 2077 E Main St. Cortlandt Manor, NY) is very rude and incompetent. He does not want me to have the Toyota Camry that I reserved even though it's available because I have good rate online. He wants to charge me $441 instead of $267 per week. He instructed his employee in front of me to give me the bad car and not the Camry so that he can make sure that I will not take it and get the good rate online. Try another enterprise and avoid Peekskill, NY branch if he is still there.

I had the same experience calling into Enterprise that other customers posted. I spoke with the manager (John). The reason for my inquiry was to correct an error that occurred when they charged my credit card from a no-fault accident. I told him I was very upset about the charge. Rather than helping me or providing a solution, he kept saying that the charges were signed for. When I inquired further, he then told me that I was speaking to him like a child. After saying that comment was inappropriate, he proceeded to hang up on me. I hope no one has to deal with this Rental Car Service. Hertz is much better.

The location is cramped and busy - very little space in the parking lot. I ended up being charged for insurance, even though I explained to the clerk (and he confirmed) that I didn't need it. Next time I need a rental, I'll definitely be using another service.