Corvallis Floor Covering

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Had a very bad experience with this company. Staff seemed polite and professional at first, but it became clear that at least one of them (if not more) don't conduct themselves in a professional manner. Measuring of area to be covered and estimate preparation went without a glitch. The problem began on installation day, but it was not the fault of the installer in my opinion. Clear colored carpet sent was soiled (as if repeatedly walked over, perhaps while unrolled at some other job location) and also had a stained area. So, I asked them to take it back to the shop and bring a different one. Second carpet sent was of a different type and to thin for its purpose (these were all rolls they had in stock, which I preferred to avoid waiting more than a week for the completion of the job.) The need for a carpet with a relatively thick and long pile for the demands of this particular type of project should have been brought up by the sales people when I selected the material. Perhaps they don't have adequate experience to advise customers on this, in which case they ought to do something different. Finally, after a second round of carpet selection the installer does not show up in the morning as he told me he was going to do. Upon contacting the shop I was told that the installer was working elsewhere that morning and we had to look for some other time to finish the job at my place. When I complained about the delay and indicated that we would not be having so much trouble had they sent a clean carpet from the start, the answer I got from shop employee was that if he had gotten that filthy carpet at his place he would have vacuumed it clean. I found his reply unprofessional and simply wrong (not to mention patronizing for implying that I could not take care of such a small problem). The carpet was stained and I would have had to get it washed to make it look new, not necessarily what most people have in mind when buying new carpet. The daring response I got from someone who should have been apologetic rather than impolite after making various mistakes in the process of doing his job is truly disappointing. No need to mention that I will never set foot in that store again.

Very happy with this company. I shopped around and felt they had the best overall product/price/service for my carpet purchase... three months later... more shopping... back to them for the laminate.... They went above and beyond with my order of laminate flooring.