Sears Parts & Repair Center

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Victor has been to my house a couple of times on my warranty for my refrigerator! He is the best possible technition I have ever had. He makes sure the job is perfectly done. He Keeps everything neat and clean as he goes! What a talented gentleman. On a scale of 1-10, he is definitely a 10! Thank you Sears for providing this quality of service!

Have a service contract with my refrigerator, so far the have provided excellent service. Boris and Victor, the 2 that have come out to service my fridge are great!

Ultimately, the service was excellent and the treadmill is performing better and quieter than new. This is tempered a bit by a 2 week delay in ordering new parts and a one week delay when Sears cancelled the service call at the last minute. In spite of this, I am very satisfied with the service itself and less so with the way it was handled by Sears.

Could not have been more pleased. The service man was not only timely, but he took the time to show and demonstrate issues to us that should have been done at installation. such was very informative and went beyond expectations. Received a notification reminder call the day before service and when serviceman was on his way.

repairman very nice and knowledgable. Wish the book for my dryer would indicate that it is normal for the cycle light to blink, it would have saved me a repair call and bill. Repairman said many people make this same mistake and think there is something wrong with their dryer and call for unnecessary repair. Please make this clear in the maintenance book. Thanks!

This maintenance worker has been working on my appliances for the last three years and all I have his experience high quality,respectful, fast and thoroughly work. He's a keeper and you should be up for a promotion for the awesome work.

The tech showed up on time and did a great inspection of the machine. His advice to keep the machine working for many more years is invaluable. I am recommending this repair to everyone.

Service tech Phuong was efficient and thorough, and worked very rapidly; he clearly understood the inner workings of our Whirlpool dishwasher very well. Phuong took time to educate me on the importance of regularly using machine cleaner and disinfectant, which I had not been doing. Very professional but very nice. Everything works perfectly now. Thank you.

We had Sears out for the yearly service on four of their products (dishwasher, washer/dryer, refrig)... The Service tech was very friendly and knowledgeable. Highly recommend !

Not good. Contractor came out, didn't even look at the refrigerator and tried to sell me a warranty. After nearly begging him to take a look at the refrigerator, he kept increasing the fees to complete standard maintenance. He finally consented, then calls me back in 5 minutes stating he's completed the maintenance, do I want to buy the warranty. Unbelievable! I will call someone else. Vet your contractors better Sears!

Sears repair people are always kind caring and helpful with ways to resolve your issue. Would recommend

My LG Washer holds water/cleaning liquid inside the dispenser after was. Sears service person changed a washer for total price of $240 & told me he tested the washer afterwards to make sure this problem no longer exists. After he left, I washed my clothes only to find the same problem.

I am VVV pleased with service tech Ron on repairing my washer - it works fine so far. Ron was pleasant, courteous and informal about what the options were. I thank Ron VVV much!!!

Very good very pleased with service thank you tec was on time and very good thank you very much have a nice day

I just experienced the worst rip-off by Sears Appliance Repair Service. The Sears technician came out as scheduled to diagnose my problem and gave me a quote of $363 to replace the freezer fan for my Kenmore refrigerator. I told him that the price was high so he said he would give me a discount. He finished the whole job in approximately 30 minutes. He then told me that he would give me a $30 discount so the final price came out to $333. I signed the invoice but I was not happy. When I looked at the cost breakdown on the invoice, the labor cost was $267.50 for a job that took 30 minutes!! So basically the hourly labor rate was $500+! If this is the standard rate that Sears Repair charge for this kind of service, then I can see why the company is struggling to be in business. I will never use Sears Repair Service again. Not only that, I will tell everyone I know to stay away from Sears Appliance Repair Service. I don't mind overpaying a little but this is well beyond that!!!

Darren was awesome. Called us to report he would be 15 minutes because of a previous appointment, cheerfully repaired our dryer and thoroughly explained the procedure.

Repairman has been out twice now and has to come back in a week to finish the repair. It was not diagnosed right the first time, then had to order a basic part and next appointment was 8 days later. Unacceptable!

Technician was very knowledgeable and performed the annual preventative maintenance of water softener without identifying any problems requiring additional servicing. Job well done!

this is the third time they were called and have not been able to fix the problem. repairman was very nice. it's very frustrating though.. his answer was ,well it's getting old. paid alot for the washer and it's still under warranty!

Technician was excellent.

I hate the washing machine. They can't adjust the water level.

Water just barely covers clothes. Brand new and it stinks.

Sears will not do anything about it. I did not realize I had a problem

till after the 30 day warranty. Can't look in washer to check water level because after a certain amount of time, the lid locks. I never thought of looking until I started getting an allergy reaction on my back. Very poor product being sold by Sears. Technician even said they get called out often for this problem and they can't do anything about it cause the washer senses the load. Well it's not sensing very well. DON'T ever buy a water sensing washer from Sears.