True Wheel Bicycle Co

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There were some miscommunications with our experience. We brought our bike in and ran into a problem where the employee who was handling our trike quit, without communicating what needed to be done.

as such, not all of the work we had agreed to had been completed. Additionally, we were treated rather poorly by employees working there while trying to resolve the issue.

We finally spoke with the owner, and he did his best to resolve the issues. it did require bringing the bike back in, and having all of the work redone. we were supposed to get the bike back on thursday, but only just got it back now on saturday because they werebusy, and we were delayed.

Very happy to have the trike back, and the work is outstanding. I only wish we had been able to deal with the owner from the get go.