US Auto Sales - Covington

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CLOSED NOW - Opens at 9:00am

VERY GOOD THEY TAKE THE TIME AND PUT THE INFORMATION GOOD FACEBOOK IS GOOD ASKING A LOT OF QUESTION AND DONT NO WHY I GOT TO KEEP GOING WITH IT

My sales person was Charles McBryde, accompanied by his sales manager Barry Silk...and I'm calling the two out by name because they both lied to my face, which is extremely disrespectful.



I went into the dealership around 1700 hrs on Monday, Feb. 16, 2015. Spoke with Charles and gave him all of my information, which was entered into the computer. It was raining heavily at closing time (1900 hrs), so we left, and I was told by Charles that with my down payment, we could definitely finance the car I was interested in. I left, hopeful that his statement was true. He assured me in a text later that evening, "You will be fine."



The next morning by 1000 hours, I had not heard anything, so I texted to see what was going on. Charles responded that he just returned from a test drive, so I patiently waited three hours until 1325 hours, and finally heard back from him at 1352 that they needed 20% down ($3,500) instead of the $1,000 that we agreed on the evening prior. I texted him 4 times that afternoon and heard NOTHING, only to be told by his receptionist that he left early...and I didn't hear a thing!



So, on Wednesday, Feb. 18, 2015...I didn't hear anything from Charles, so I texted at 1154 hours, and it took an hour and a half for him to text back and tell me to call Barry, his manager. I obliged, & Barry gave me his word on the phone that I could finance the car if I could come up with $2,000 down...which is double the initial agreement. I texted Charles 3 times to try to get more info...of course, with no response.



So today, Thursday, Feb. 19, 2015 at 1004 hours, I got a text from Charles saying I was approved for the car. I immediately responded and asked for the sale price, monthly payment price, & interest rate...didn't hear a word.



I called Barry at 1307 hours today, to be told that I had to put $2,200 down at delivery, & pay extra $500 two times to satisfy the down payment amount.



These guys are crooks, liars, & have no clue how to be respectful, honorable men. Do NOT visit this store!!! These two have zero sense of what integrity means...

The salespeople were very patient and knowledgeable. Great experience.

Barry was terrific to work with and I felt that his communication skills made us a great team to work together on getting my daughter her first car.

I really appreciated the extra time and patience they gave me. Things couldn't have gone any better and I got to drive away with my new car.

They weren't pushy at all. They gave us space and plenty of time to decide. I really appreciate that kind of service.

I had the pleasure of working with Stephen today. He was very patient, informative, and my overall experience was wonderful and smooth. I would recommend him personally.

Barry was an awesome salesman and helped me find the perfect van for my family. One that was efficient, affordable, and fit all of our needs.

Stayed within my price range and they didn't push a car I didn't like. I kept looking to find a car I really liked and they were very patient with me. Great salesman!