Comfort Dental Care & Orthodontics - Crestview

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Terrible. Factory like service. Shuffles patients to booths for cleanings xrays dentists financing. Always finds something wrong. It is all about money. They even charge $10 more for cleaning that major dental insurances like Delta Dental does not pay. All you are is a number that makes them dollars. They will try to sell you and tell you to get things done you do not need. This was confirmed by other local dentists I went to after switching. Aspen dental also is the same type of bad service.

Don't go there if you want your teeth to be treated and not pulled out.

I have experienced bad service in this dental provider too. Their costumer service is outrageously awful! I mean "AWFUL" as hell. I highly agree to those people with the same experience of their rudeness. What truly bothers me is when I had my teeth cleaning a few weeks ago, their tools were unpacked already. I remember, I got very sick that very afternoon and was sick for two weeks. SORE THROAT and FEVER!! SO DISGUSTING TO THINK that the tools were reused that day!! I drove to their office from my house and from their office to my house. So there's no way that I catch up the germs from other place. I HOPE THAT EVERYONE notice this. THE TOOLS SHOULD BE UNWRAPPED INF RONT OF THE PATIENT TO ENSURE THAT THE TOOLS ARE CLEANED...

Me and my family went to Comfort Dental thinking they were honest professionals and, to our great disappointment, they were lacking in both. Their customer service was very rude and nasty. We were over charged several times and it was heartache to get even some of our money back. We when got the money back, it was a fraction of what we were supposed to get. They always try to stick you with procedures that are unnecessary and unfounded. If a toothless person went there, they'll tell him he has ten cavities and needs 15 crowns and root canals. And then more procedures following. Etc. They were extremely dishonest with billing. And they inflated the bills to your insurance company. We will never go back there again. If anybody is interested to join us for a class action lawsuit, please contact me at 850-758-7352. Thank you.

I had a wonderful experience at my first appointment with Comfort Dental Care. All of the staff were extremely friendly and made me feel very welcome. I've always been afraid of dentist and I think I found the best care for me. I already had my treatment done, extractions and implants and I'm very happy with the results.

I shopped around for dentists in Fort Walton Beach, Mary Esther and Crestview. I do not have dental insurance so getting a good price was important; Comfort Dental is the most affordable around this area.

Their prices are good and they do outstanding work, I am very pleased how they turned my mouth full of fillings into a mouth full of pearly whites. Their staff is kind. If you are scared of anything they go out of their way to make you comfortable.

I definitely would recommend Comfort Dental in Crestview, Florida.

I've been a patient for a few years now. Everyone there is friendly; they smile, greet me, and make me feel comfortable. I rarely have to wait more than 5 minutes past my scheduled time. The dentist and/or surgeon explain thoroughly what they are going to do. I've had fillings, caps, teeth pulled and implants since I've been going there. I was in the military for 24 years and I really don't like going to dentists but Comfort Dental has been the very best dentist office I've been to.

My wife and I had went to this clinic( Feb2013)because it was a Humana dental care provider but an hour drive away. This was my second visit. My first visit was for a bad tooth that was extracted. I had the best Humana dental plan. Dental techs were rude. After the exam they gave me options of pulling or crown, pushing the expensive crown. I felt I was buying a used car. I paid cash to have the tooth pulled. 2 months later I received a bill to pay more for the extraction. I called Comfort Dental and they said they gave me an estimation of cost and it is not always accurate. I paid again. My wife and I went back in Oct 2013 for our cleaning. Dental tech very rude when I explained to her I would not be fixing a broken crown because their prices too high. After the dentist examined my teeth she asked why I was not rude to him explaining the high prices. I told her I was not rude to her, I was only voicing my opinion of their overpriced options and the overall ridiculously high cost of dental care in our country. We were shuffled into the hallway awaiting the price breakdown like consumers in a high pressure car sales lot. I am retired USAF and have never experienced such a poor customer service considering the high costs involved. I have switched to Dr Pohl in Ft Walton Beach, a 5 minute drive and excellent customer service treating you an person and not like cattle in the slaughterhouse. I cannot believe they are a Humana dental care provider and I will escalate my concerns to Humana Dental to see if they can delete them from their list.Don't waste your time going there. I only went because the other Humana provider locally had a long waiting period to be seen. Now I understand there was not a long wait to be seen by Comfort Dental, most customers probably do not go back!

Having broke my front teeth in half, my family dentist of two generations would not see me for 3 weeks. I pleaded with them that I could not go around with no front tooth and they said they would see me in two weeks. Unacceptable, I called Comfort Dental who provided outstanding same day service (they fixed my broken front tooth). The doctor and staff where most professional I have encountered. Thank you!

This office is all about production and little to do with patient care. In fact the staff and doctors turn over so often that most of the staff is not well trained or have no training at all. The director over treatment plans the cases and most procedures are not necessary. The office has recently been fined By OSHA for improper infection control and the doctor has staff doing procedures which they are not qualified to do. How do I know I recently quit due to my conscious could no long allow me to work there.

After having one tooth extracted, I felt this one would be a breeze. OH NO!! I told the staff how anxious I was about dental procedures and that I really needed nitros oxide. So the first tooth was not a problem. NOT SO WITH THIS TOOTH, NO NITROS!! This time I felt brutalized. The dentist/oral surgeon didn't seem to care that tears were streaming down my face and my whole body was shaking. It took TWO hours and several breaks (for him to rest his hands) for him to finally get the tooth out. (Notice how I didn't say pull)!! He finally had to drill the tooth apart, and now I have pieces of tooth working their way out of my gum (can we say suction???). No way, no how, will I ever recommend this shoddy dental practice to anyone!!!

I have went here for my cleanings since 2011. The first year was fine with the billing of my insurance. In 2012 they changed something in their system and messed up my account information. I told them THREE times and that the billing would get messed up. They still have not fixed it to present day. I had a crown done here and I am still having problems with it. I get throbbing sensations from it and went back or them to look at it and was told they would redo it but I refuse to go back for fear they will still not get it right and also because my bills are all messed up. Even with me letting them know they are billing the wrong insurance company and gave them the correct one, they send my account to a third party to collect payment for payments that have already been paid and I have the receipts. This third party is as useless as comfort dental and I have been dealing with them for three months now and he sill has no clue. Awful experience with billing as well as the quality of their service. Save yourself the trouble and find a different dentist before your billing gets all messed up.

We have been going here for 3 years now. Never have we had an appointment that was on time. My husband and I quit going to this place. Our son is still a patient there, but only because he is in braces (invisalign) and we payed in advance for them. They started him on the clear braces 2 years ago, and he is on his last set of the appliances for his top teeth. His lowers, that is a different story. He was suppose to start them on # 20.....he has yet to this day had a lower appliance in his mouth, they have done fittings for them, they were returned to the office and did not fit...this has happened 2 times, they have done the impressions at least 3 times, and still we do not have them back from invisalign. They don't return my calls, they always put me on hold, they promise to do follow up calls to let us know the progress.....or lack of, and they do not follow up. My son went through phase 1 & 2 at this office....but when the invisalign appliances are done, so are we.

I have received most of my refund, it took almost 2 months. Nothing heard from orthodontist, guess daughter will be wearing retainer forever.Never returning, I found a better dentist.

I had a bad toothache and called my regular dentist and he said he couldn't see me for 2 weeks. When you have excruciating pain it can't wait 2 weeks. I called several offices and no one could see me for a day or more. I called Comfort dental and they got me in that day. They saw how much pain I was in and said even though we have a full schedule today if you don't mind coming back later we will do your treatment today and get you out of pain. I returned the same day, the treatment was painless, and I felt so much better. I am so grateful and will come here from now on!!!

I totally disagree with previous reviews. My family and I have been coming here for years and have always been treated kindly, the doctors always make us feel relaxed and take great care of us. My children love their dentist and look forward to getting work done!! The staff is very kind, caring, and eager to help. We have several friends that come here also and really enjoy it. I highly recommend this practice and know many other people who do as well!!

I just moved here. I wore braces before and had perfect teeth-- however i lost my retainer. I went to get a retainer made here and they quoted $800 and 4-6 months to correct the ONE front teeth that had shifted. I was unable to get an appointment to be seen and let them know that the retainer was not fitted properly and had to wait a full month to get in. I told them how disappointed I was and they said they could do braces for an additional $400 (to date I have paid $1000) and am now awaiting my appointment to get my money back. I have a GAP in my teeth, my front tooth is WORSE than it was, these people do not know what they are doing. I have wasted my time and money and look worse than before!

Office employee Amelia doesn't do what she says she will do. She lied, rude and unprofessional. Not familiar with medications, called in meds I told her made me sick. I am changing dentist and never go back!

I went with my wife to drive her home after oral surgery. They were an hour late starting. After 2 hour procedure they didn't give nitrous oxide or IV sedation that she signed for and prepaid. She was sick from medication they prescribed even after being told she couldn't take it, it made her sick. I won't be going there! Horror story from hell!!

Don't walk through those doors! Staff is unfamilar with x-ray equipment! Staff is unfamilar with medications! Front office girls do not listen! Everyone is in such a hurry they make mistakes. Don't make a painful mistake and go here!