Dr. Jackie L. Gilliard, MD

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My family has been going to the Pediatric Group since the 1990's, so we have a wealth of experience with both the Crofton & Davidsonville practices.
The facilities are fine; clean with decent sized waiting areas.
The phone lines tend to be adequately staffed, easy to schedule appointments.
The actual care providers, when they stick around, have been superb (5 stars for some of the nurse practitioners). However, there is an enormous problem with professional turn-over. I don't know if it is behind-the-scenes work pressures, low pay or what (I can only hypothesize) but we REGULARLY have had nurse practitioners or young doctors leave before we can even have 2 appointments with them. (a few have been around for a few years before leaving) Again, the care provided by these professionals has been great... if they would actually be there to follow your child's care.
I'd rate several of their NP as 5/5, but the turn-over rate 1/5. Who wants to set up an appointment with the practitioner your child saw 6 or 9 months ago, only to be told "oh, sorry, they no longer work here?" If this happened once or twice, I'd chalk it up to normal migration. But this has happened NUMEROUS times, as in 6-10 different provider changes to the point of ridiculous. As soon as we get one provider, and perhaps see 1-2 visits, they're gone. A few of the older doctors have been there for ages but I strongly prefer nurse practitioners who tend to spend more time in my opinion and get to know the patient better.
I'm also highly disturbed at the policy of the Pediatric Group which is to refuse to give contact information for any provider who has "moved on" - while I don't expect them to send a referral voluntarily, the patient should have the absolute right to follow THEIR own provider! I'd encourage the practice to consider WHY they have such great turnover and try to keep staff rather than trying to lock patients into their practice. If you have good staff, people will stay.

I agree with your statement. The customer service and attention to health and records here is sub-standard.

Dr. Gilliard is a wonderful doctor to both of my children. we have been seeing him for 5 years and find it to be efficient and always provide quality care. He takes his time and you don't feel rushed. He answers all of our questions and is always helpful.

BEWARE! IF YOU WANT A DOCTOR'S OFFICE THAT "CARES," THIS IS NOT THE ONE FOR YOU (The Pediatric Group in Crofton)!

This doctor's office will "turn away" established, sick patients if they can't verify your insurance. THEY WILL NOT "BILL" YOU, EVEN IF YOU ARE AN ESTABLISHED PATIENT, EVEN IF THE PATIENT IS SICK!

I scheduled an appointment for my son to see a doctor at the pediatric group because he had a temperature of over 101 degrees Fahrenheit, but there was a problem verifying the insurance.

MY SON WAS AN ESTABLISHED PATIENT, BUT THEY "TURNED US AWAY", A SICK CHILD WITH A FEVER, UNLESS I COULD PAY THEM UP-FRONT, AND THEN TOLD ME IF IT WAS AN EMERGENCY, TO TAKE MY SON TO THE EMERGENCY ROOM.

I spent 6 hours in the emergency room; he had an ear infection, thanks for nothing, really!!

I called and left a complaint on the doctor's voice mail and never received a return call.

THEY DON'T SEEM TO "CARE" SO MUCH AFTER ALL!

THEY SHOULD CALL THEMSELVES "WE ONLY CARE OUR PATIENTS HAVE $$$$$ PEDIATRICS!"