Wow Fitness

Write a Review860-632-0082

CLOSED NOW - Opens at 7:00am

Dont be fooled by the 10$ per month as they will charge you 30$ extra and incase if you have family membership you will be charged 30$ per person even if you cancel your gym membership (they will not tell you this, Its going to be hidden in your contract and cancellation is not easy as well, even if you die they will keep charging you).
This place smells pretty bad and locker rooms are disgusting. Most of the treadmills are not working and good luck finding weights especially in evening hours. Do not expect any courtesy from staff or fellow gym members. Save yourself some money and find some other gym. I would give it very poor quality over all.

So, I just thought I'd share this for public consumption. Read into it as you see fit...



In the middle of a circuit featuring some push presses (pushing weight from shoulder to overhead) in the squat rack, my attention was diverted (with 135lbs overhead no less) to a gentleman who had just thrown his headphones at me from the 2nd floor. As he seemed very insistent to gain my attention, I put the weight back, pulled the earbuds out of my ears and was then scolded by this gentleman (whom now I'm assuming was the owner or sr. manager) for using chalk on the barbell I was using. I should probably mention that this individual never once introduced himself to me or let me know who who he was or who he represented.



I acknowledged his request, stopped my workout and noted that I had not seen any signs prohibiting the use of chalk and would stop doing so immediately. As I went to get towels and cleaning supplies, the gentleman demanded that I leave the premises immediately to place the chalk out of the building. I asked if I could put in my locker ("no" was the response), I asked if I could put it down so I could clean the equipment ("no" was the response) again. In fact, he then made me follow him to the front desk to find my membership information (for what reason he never shared) and then told me (again) to get the chalk out of the gym. At the front desk, he made his associate pull up my membership and made some form of notation on the computer.



After I removed the chalk, I came in to convey my sincere apologies for the misunderstanding of his chalk rules and he physically turned away and refused to acknowledge me. I then realized that this gentleman was clearly not in the customer service business and went back to the squat rack to clean up the bars and floor. I diligently did as I told him I would and as I was finished and walking to the showers, he returned to the area with another WOW employee. Again, he ignored me completely and walked by me in disgust.



Not 1, not 2, but 5 gym members approached me in the bathroom and on the gym floor upon my exit to share their disgust for what they had witnessed. This was, by far, the worst interaction I have ever had with a service professional--Should you have any other option in joining a gym, I strongly advise you to to do so as this operation (or at least its leadership) is a complete joke



On the positive side, the desk manager did apologize for the occurrence.