Bourque's Performance Auto & Tire

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Hi, My name is Tim Bourque my wife Gabby and I have purchased Performance Automotive in Crowley. Our core belief's are customer service, quaility work at a fair price and a friendly professional staff. Please come by and give us a chance to earn your business and leave a great review to help eliminate the past negitive ones from the previous owners.

Tim Bourque - Bourque's Automotive and Tire

Do not enter if you value your money, and do not want to get cursed by THE OWNER.



Brought mother in law's car because of a/c issues. First trip diagnosed, and needed $700 dealer part. Was given the part number and told to google it and get it cheaper. Was also informed they would replace for 1 hour labor. I thought that's cool of them to try to save their customers money. Boy was I wrong, they just want your savings in their pocket. Brought the car back about a week later, but it was too late that day, so was told to bring back the next morning. I asked again that they were only going to charge 1 hour and was told yes. Brought in the next morning. Asked again about the hour because it did involve removing dash. Was confirmed again. All 3 times by the same guy, THE OWNER.



Get the call to pick up car, was told, "oh and by the way something(?) made a mistake and it took 2 of my guys 3 hours to do the job, but I'm only going to charge you for 2. I think that's fair." I said no you told me 1 hour and I will be there in a few minutes. Upon arriving had mother in law wait outside, went in and was asked if having a good day. I told him "NO, when a man gives his word I expect him to keep it. Not only did you tell me 1 hour but did it on 3 separate occasions. I know you are in business to make a profit, but it is YOUR mistake. I will pay you but you will never see me in your door again." He took my money and threw the change on the counter along with a few choice curse words. As I got to the door, I caught he and his tech laughing. So I asked him if he thought it was funny.



His words were "YES, JUST ANOTHER FU..... DUMBA... TRYING TO GET SOMETHING FOR NOTHING."



It seems that is what THE OWNER thinks of "his" customers. Oh and my mistake(other than going there to begin with) I got nothing in writing and he didn't even offer a receipt.



This rating should be a ZERO for his absolute unprofessionalism.