Minuteman Press
835 Virginia Rd Ste G, Crystal Lake, IL 60014
Reviews
08/04/2010
Provided by YP.comInitial response for an estimate was very timely, but the rest of the process was NOT. I submitted my project, with requested pick up date, a response was sent confirming via email, but they apparently had ‘massive’ problems during the week of production. I was never contacted to tell me there would be a delay. After calling on the expected 'pick up' that I requested in my first communication, I was told point blank that a proof hadn’t been done so why would I think the project would be done. I was told they are doing their best and they wanted to make sure that I was getting the best presentation for my project, and it would be a few more days and there’s nothing they can do, then I was told the power was out and there were several problems and they could do something temporary. I attempted to explain the initial estimate transaction so she understood what I was expecting but I was cut off and put on hold. She came back on and said if I can approve the proof by 4, it would be able to go to production. The proof they think is better was not, so another delay. All I wanted was an apology for lack of communication for this project, and instead all I received was attitude and excuses. Bottom line, very poor customer service, and the print quality is mediocre. If you need a project done quickly, I would recommend going somewhere else. If you have time and patience, take your chances.
More Business Info
- Hours
- Regular Hours
Mon - Fri: Sat - Sun Closed - Payment method
- amex, cash, discover, master card, visa
- Other Link
- Categories
- Printing Services, Advertising-Promotional Products, Bookbinders, Check Printing Services, Graphic Designers, Marketing Programs & Services, Packaging Materials, Public Relations Counselors, Sales Organizations, Shipping Services
- Other Information
Specialties: Fast Turnaround, Quality Service, Knowledgeable Staff, Free Quote, Local Printer, Free Local Delivery, Competitive Pricing