The UPS Store

Write a Review815-477-3800

OPEN NOW - Closes at 7:00pm

I wish they would post their correct hours, and then keep them! Some of us need regular early hors, too undependable....

We accidentally left some expensive volleyball equipment 3 hours away from home at a gym in Crystal Lake. The gym refused to help get the equipment back to us but Brian from UPS on Terra Cotta went over there personally and got it back for us, then got it safely on its way to us. He went above and beyond to help us and we can't say enough about it! AMAZING service!

I have had an account with this store for many years for my business. They perform with quality and care and always on time.

I do not like how inconvienant this postal service is. They can offer you almost no information on the package I am waiting on.... I work at an on call 24/7 job. This is the first day I've had off in over a month and I have to wait around all day because of this company. Why can't they give you at least a time frame of when your package can be expected? Instead they tell you "sometime between morning and 8:00p.m." They also said it just depends on where the driver wants to start his route. Its good to know that Mr or Mrs. UPS person can do whaterver the hell they want as long as my package gets here by 8:00, while I'm sitting at home. This is very inconvienant, how am I supposed to take care of all the things I need to get done if I'm waiting on some Jackass company that can't even give you the common curtousy of saying I'll be here between this time and this time. Nope just somtime today. I'm almost wondering if my package that was supposed to be shipped overnight will even get here t