Jenkins Ford Lincoln of Crystal River

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OPEN NOW - Closes at 8:00pm

Complete disappointment. First experience with service dept since Jenkins acquired dealership from Crystal. Jenkins could definitely take lessons in customer service from Crystal. Check engine light came on week ago. Mileage was under 50k. Still covered by warranty. Called Jenkins for appt. First available was yesterday, more than week after I called and check engine came on. Arrived at appt. Mileage 50.8k. Because I had to wait, and mileage over 50k, vehicle no longer covered by warranty, even though I tried to get it in when it still was covered. Jenkins employee stated sorry nothing we can do, you have to pay for work, and suggested I call Lincoln as they will probably cover if I explain situtation. I called Lincoln and it was immediate..."unfortunately, there's nothing we can do for you." Diagnostic test was over $200 and with everything else, it would have totalled nearly $800. If I could have taken my vehicle in when I called, this wouldnt have been issue as my mileage was under 50k and still covered by warranty. Will never recommend Jenkins and will definitely never use them again.