Guaranty Bank

Write a Review800-235-4636

I have always used phone banking to check my account balance. I loved that it is 24-hour ready available to access my information. I thought it was convenient because I could always check to make sure I had available funds before making a purchase! However, when BB updated your phone system, it changed my access PIN number. For a month, I have not been able to access my account information still. I have called and reported my PIN problem several times and the customer support rep has told me that they are forwarding my problem to IT department and to check back later. I gave up on the phone issue and decided to start using online banking to check my balance because I was given no other option. However, in the process of paying the service to have internet access at home turned on (to check my balances), I was given a fee! In conclusion, I have received a charge for NSF on my account for 35.00. This is so very upsetting and dissapointing. Especially considering it could have been avoided. Is there any way this is reversable? OF COURSE NOT! The hours are great.... but dont even think of using the ATM deposit box, apparently it takes days to process even through the week!!! and this is not displayed anytwhere.