Apple Moving DFW, LLC

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Only moved 1.1 miles. Far enough to break and make unusable a $2,700 television forever. Don't worry though, I was paid for their admitted mistake. I was paid $108.00. 60 cents per pound "as my contract read."

I went to non binding mediation with the Texas Department of Motor Vehicles, me, and good ol Apple Moving as that is Texas protocol. After being put on hold multiple times for Deb to speak to someone else who could make decisions for Apple. (You see, Deb, who was sent to mediate, couldn't actually negotiate or make decisions apparently.) She came back to say that since I had threatened to give them bad reviews online, she wouldn't do the right thing and pay for her employees mistakes. I didn't threaten bad reviews though. I threatened honest reviews, and here we are.

We were told by the mediator that 85% of his cases are settled. I'd say that's relatively good odds, and shows that some companies to what is right when their customers make mistakes. Deb never even made an attempt to settle anything since she didn't have the authority to do so. She said I was demeaning to her employees. When asked repeatedly, for a circumstance in which that happened, she could not provide a single instance. No examples, just that my tone was harsh. I'm sure it was since your employee broke my almost $3,000 television and then sent me a check for $108.

The mediator repeatedly asked her if she was sure that she didn't even want to offer a dime. He seemed completely dumbfounded with her lack of concern and inability to do the right thing.

I have attempted contact via email, voicemail, and messages to speak to the owner, Wil Chilton, I have yet to hear from anyone. I take that back. I did get a brief email saying he had spent the last 6 weeks out of the country for him and his wife's anniversary. A trip it seems I helped pay for. Take a look at his FB, it's quite classy. I can tell you how many times it says the word pu$$# on it if you think that is appropriate.

I used this company a total of 4 times. The first 3 times everything went ok, but then during the 4th move, I got to see how Apple really takes care of customers when something doesn't go right. The lady that answers the phone and sets appts was quick to just blame the customer and didn't take any responsibility for the move. She asked me to give my personal phone to the mover that arrived and then didn't even have the courtousy to come back to tell me that they would fix it. I had to come up with my own solution. I posted a comment on Facebook and the company chose to delete it and only show their "good comments". If you notice that REAL companies will leave all comments up and with comments that are not so fair in rating, they comment back to show other customers and that customer that they really do care about the service level at any issue.



Being a loyal customer and even referring business to them to only be treated like this is extremely disappointing and I have since then reported this company to the BBB and advised people in my own company to never use Apple again. Now I see why they claim awards, they delete and block anything negative so people don't see their true colors.



AVOID THIS COMPANY!!!!!

I have used this moving company twice now and both times they have completely screwed me. They guarantee a rate, then end up charging you way more. Do not listen to anything they say about a guaranteed rate, and don't even try discussing your complaints with anyone the office. Seriously, this the absolute worst moving company ever.

We went with Apple Moving because they boast of being professional "insured" movers who will take good care of you. They do live spots on the radio all the time, asking you why on earth would you have a friend help you move... what if they drop your expensive TV?!?! Well you wouldn't have to worry about that with them, because they are "insured" and everything they move will be covered! Well... that is exactly what happened to us. One of their "professional" movers, who could not have weighed more than 140 pounds, swung our heavy, flat screen HDTV over their head (pretty professional move, right?). The TV fell 6 feet to the ground, and the outside of it broke. We figured "Hey, no problem! Apple is insured and we will get taken care of through this wonderful claim process they constantly remind us of in their advertising!"



I received a call this morning from Apple. Since our TV still technically turns on, they consider it "not broken." So I am supposed to sit a broken TV in my living room like it's nothing? A TV I paid alot for, and isn't my fault that it's broken? That's pretty low rent. And get this- here is what their marvelous insurance will do for you... They happily tell me that they pay $0.61/ pound for damaged goods. They will be paying us $91.00 for our broken TV. That's what they're covering us for... $91.00 and a broken TV. SO JUST BECAUSE THEY SAY THEY WILL COVER YOUR GOODS, DOESN'T MEAN IT WILL BE AT A FAIR PRICE. Keep that in mind. Let that sink in, and think of anything expensive in your house that you would be really ticked off to have them break and only pay you pennies on the dollar per pound.



Better yet, just go ahead and enlist your buddies to help you move, the good old fashioned way, because your drunk buddies will take better care of your stuff than a company who knows it will only have to pay out $0.61 a pound for anything their "professional" movers break.



As for myself, I will just tell everyone I know about the terrible experience we had with APPLE MOVING and hopefully I can prevent someone else from being ripped off by uncaring non-professionals.