Armando J De Fex, MD

Write a Review214-941-0801

CLOSED NOW - Opens at 8:00am

My complaint is from the scheduling, waiting time and the rude and unprofessional office manager Rebecca.

I scheduled my appointment on a Friday for the following Monday at 11:45am. An hour and a half later I ask them when would I be seen, after seeing they admitted a walk in before me. The clerk at the front desk tells me I'm next, which is pretty obvious because there is NO ONE ELSE in the waiting room with me. A few minutes later, two other patients walk in, sign in and within minutes are admitted as well.

I return to the clerk and ask for the manager. Rebecca, the office manager, could offer no explanation, except a personal story about how she went to a doctor to get blood work done and it took them two hours. I redirected her to the problem at hand and asked for an explanation as to why I was waiting for and hour and a half and patients with appointments after me and walk-ins were being seen before me. She then checked the schedule and informed me I was a walk-in, I told her to check again because I made and appointment. Her argument was that I made a same day appointment for 12:15pm. I informed her that she was wrong, I called on Friday for the earliest available appointment which they gave me at 11:45am.

She then excused herself by saying the Dr. chooses who gets seen depending on severity, if he heard someone with a bad cough he would probably see them sooner/next. (So now I have to cough? No one was coughing.) To which I asked what was the point of making an appointment?!?! If the people who make an appointment after me are still going to be seen before me??! She continued to run in circles with her personal story of a two hour wait, how the Dr. chooses who goes next... None of which ever answered the question as to why I couldn't be seen, why others were skipping ahead of me or at least told that it would take this long. She couldn't answer and when I asked to speak to the Dr. himself, she denied my request (I'm sure she didn't want to get in trouble), and slammed the window shut! Extremely rude, unprofessional and incompetent office manager running this clinic.

If this is how Dr. De Fex's business is truly run, I do not care to return to such an unorganized establishment who randomly picks who gets seen and in what order, employs such a disrespectful manager, obviously has no respect for other people's time, but sure will charge you if you miss your appointment.