Chili's Grill & Bar

Write a Review972-283-4800

OPEN NOW - Closes at 11:00pm

I’m so livid right now that I even have to give this trash facility 1 star to leave a review. Last night my sister made an online pick up order at Chili’s on Wheatland for a bacon cheeseburger and fries. The order was initially for my 78 year old grandmother and after a couple of bites she stated it was nasty and didn’t taste right. The room was dim and when turning in the light Oh my God the meat was raw and I’m not talking medium rare it was barely browned on the edges and the inside was so pink it looked the same as if it was fresh out the package. I understand mistakes happen but this is just simply not giving a dam and I’m sure the one that cooked and served it wouldn’t feed that atrocious meal to their dog. It doesn’t stop there when taking it back and asking to speak to the manager which was an African American guy wearing glasses with no name tag and distasteful customer service was unapologetic. When placing the food on the counter and explaining what took place he moved swiftly to close the container and trash it to prevent customers from viewing it. Never one time apologizing for the situation or the inconvenience and I asked for the corporate office contact information and the number he wrote was incorrect. To the Chili’s company WORDS OF WISDOM: A CREW IS ONLY AS GOOD AS ITS LEAD, and he’s INCOMPETENT of doing his job as well as your food preparers I can’t quite label them cooks at this point that would be comical. However, I will be reporting this to the proper Health authorities first thing Monday morning. I really wish I could upload these pictures I have for the public to view along with online order confirmation receipts. KNOW BETTER DO BETTER PLEASE AVOID THIS LOCATION AT ALL COST!

The worst I mean to worst experience in dining. Bad food Bad attitude. I do NOT know how stay keep the doors open.

Need more and new staff. Place needs to be closed down due to service. Waiting almost 2 hours for food to arrive with a half cold plate can't be right. Others arrived after and had their plates in no time. Just does not make sense to go back.

Went here with my boyfriend for lunch and it was horrible. The waiter( I believe his name was Aaron) treated us like dirt and made us repeat our orders at least 5 times each. He gave my boyfriend a horrible look the whole time and only gave us 1 refill the entire time we were there. I asked for the original chicken crispers and he asked me "Is that the crunchy kind or what?"... shouldn't he know? I mean he works there. It wasn't busy at all either. Halfway through another server took over and was amazing the other guy just gave us a terrible look from aside. Not sure if he had a bad day or what but shouldn't take it out on us. Needless to say he didn't get a tip. Would have rather gone to the Chick Fil A next door.

This place, this place!!!! All I can say is, this place!!! The service is absolutely horrible!!! Do not go, you will be very disappointed and leave pissed! The servers, waiters, waitresses, bartender, etc are awful!!! They lack professionalism. They need to fire them all. I can't say anything good about this place!!