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Reviews

RC
Robin C.

08/14/2015

Provided by YP.com

I WENT TO THIS STORE IN FEB 2015 JUST TO INQUIRE ABOUT THE DEVICES AND PLANS .... I WAS TALKED INTO PURCHASING A 2 DEVICES BY THE STORE MANAGER AND THE CUSTOMER REP IN THE STORE / BOTH WERE STATING THAT I WOULD GET MY MONEY BACK WITH MY REBATE CARDS FROM PURCHASING BOTH DEVICES ...... LONG STORY SHORT ... I ONLY RECEIVED ONE REBATE CARD FOR $40.00 DOLLARS . THE OTHER REBATE CARD WAS SUPPOSED TO BE FOR $75.00 BUT I NEVER RECEIVED / SO I WENT BACK TO THE STORE WHERE I WAS GIVEN THE REBATE DEPT# WHEN I CALLED THE CSR TOLD ME THAT SHE COULDN'T GIVE ME ANY INFORMATION BECAUSE THE ADDRESS WASN'T THE SAME ... SO I WENT BACK TO THE STORE SPOKE TO THE MANAGER ... HE TOLD ME THAT THE CSR IN HIS STORE PUT THE SAME PHONE # FOR BOTH REBATE CARDS SO THEY ONLY APPROVED ONE ./ SO HE WANTED ME TO LET HIM HANDLE THE SITUATION SO THAT HIS EMPLOYEE WOULDN'T LOSE HER JOB SO I SAID OKAY .... NOW ALL THIS WAS IN JUNE WHEN THE STORE MANAGER TOOK RESPONSIABILITY TO GET ME MY REBATE CARD .... NOW I HAVE CALLED EVERY TUESDAY FROM THE DAY HE SAID THAT ... BUT THE MANANGER IS NEVER THERE ... WHEN I LEAVE A MESSAGE FOR THE MANAGER TO CALL ME BACK I NEVER GET A CALL BACK ..... I CALLED BACK TO SPEAK TO THE MANAGER IN THE STORE ON 08/13/2015 TO SEE IF WOULD BE IN THE STORE AND FINALLY HE WAS THERE AND I DID SPEAK TO HIM BUT HE AVISED ME TO CALL HIM BACK @ 3:00 PM BUT WHEN I DID NO ONE ANSWERED THE STORE PHONE SO I CALLED BACK @ 4:00 PM JUST TO BE TOLD THAT HE COULDN'T GIVE ME MY REBATE CARD BUT HE WOULD GIVE ME STORE CREDIT TO GET ANY ITEMS OUT OF THE STORE ....... WHEN I EXPLAINED TO THE STORE MANAGER THAT I DIDN'T NEED ANYTHING OUT OF THE STORE THAT I JUST WANTED THE MONEY I WAS PROMISED I ADVISED THE MANAGER THAT I WAS GOING TO CONTACT MY STATE'S ATTORNEY AND THE STORE MANANGER HUNG UP IN MY FACE ...

More Business Info

Hours
Regular Hours
Mon - Sat:
Sun:
Payment method
cash, diners club, amex, debit, discover, master card, visa, apple pay, samsung pay
Location
# 238
Categories
Cellular Telephone Service, Telephone Companies, Telephone Equipment & Systems, Wireless Communication
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