Dallas City Police Department

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I called to ask how long I had to get my car out and was on hold for 45 minutes and noone ever picked up. Well my dad was at the Impound when I was calling and said noone was even answering the phones. And when it was finally his number the lady was extremely rude and no help at all. Because we had just picked up the car and didn't know the license plate or vin number then got pulled over at 11 pm on the 22 so we were not sure if it was the 22nd or 23rd. Well she told him to "come back when you have more information! Next!" Ridiculous! Couldn't she have looked it up by his name or something? How do we get more information when they dont answer the phones?

Seriously I called two different numbers to contact the Dallas non e.r. police department and the first number no one answers and the second number someone answers but hangs up on me. Wow we can really rely on our police cat we!