NTB of Dallas, TX is your one-stop shop for fast, friendly, hassle-free car care. From tires and oil changes to brakes, alignments and batteries, you can trust our expert technicians to get you back on the road. With conveniently-located stores open early, late and on Sundays, we help you fit your car maintenance and repairs into your busy schedule. We carry the big tire brands you know like Michelin, BFGoodrich, Continental, Cooper, Goodyear, Hankook, Mickey Thompson, Nitto, Pirelli, Sumitomo, & Yokohama at the guaranteed lowest price. Whether you need a routine oil change or an Interstate Battery, NTB has you covered. Schedule your appointment online, give us a call or stop by your local NTB today!
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Reviews

S
ssz0189

03/31/2012

Provided by YP.com
I went to this location within...

I went to this location within the hour & received the worst service of my life. I have a 2000 Honda accord that I primarily use as my gas saver. I do minimal upkeep on it since it is not the primary vehicle. I had purchased a coupon book for NTB that allowed me to get a free oil change & I upgrade to the higher mileage oil change because being a General Manager myself I know the importance of profit. I was greeted with little enthusiasm & not acknowledged at all by another employee. I waited for about an hour for a simple oil change. During my wait the sale person came & suggested several items that needed to be repaired on the car. I reminded him this is not the primary vehicle & I would consult with my boyfriend on if we would get these repairs. I noticed during my wait that two other women were also suggested repairs that were necessary for their cars but no men were given suggestions. I found this very odd. As I paid for my service, I noticed they had not returned my coupon book. They said they had given it back to me, I should have it, did someone else have it, & several other excuses. However I had my planner holding all documents they had given me & the coupon book was not there. I guess after seeing that I was not accepting they’re “we didn’t do it” act my coupon book miraculously appeared from the associate. As I got into my vehicle I turned on my car & a light that had not been on prior to the visit came on. I went back inside & told the employee of this & was told they didn’t even mess with my break light & unsure how this light could have come on. He went back out with me to my car & then reports to me my left break light was out which was not out when I had come to the location. He again stated that he wasn’t sure why it was out but they didn’t mess with the brake lights. I find it completely strange that this just so happened after I was given a list of repairs that I declined to get done that day & after the coupon book issue. I know that this place doesn’t specialize on oil changes but I would still like to get the same customer service as a patron coming there for alignment or brake issues. There are more than 6 shops similar to this one that I could have gone to in my area & I chose this one. If they expect repeat business they should take customer service into consideration. I have submitted these details to their corporate office hoping they get these issues resolved.

1
12westlake

08/24/2010

Provided by YP.com
shameful

I went in to get alignment. Asked if I still had one under warranty. "no, your last one was 2008, sorry". Paid $127 for the new one. Got lucky and was cleaning out glove box and found a receipt for one I bt. 10 mo's ago, still under warranty. Frustrated, went back to store and my salesman was in parking lot so I told him situation. Response was something like - "Sorry dude, I must have missed it. I just got off so go inside and someone can give you a credit". I know these guys work on commission but that is shameful and rediculous. I just don't believe he overlooked it and was frustrated at total lack of responsibility.

More Business Info

Hours
Regular Hours
Mon - Wed:
Thu:
Fri:
Sat:
Sun:
Brands
Falken, Interstate, Raybestos, Titan
Payment method
visa, amex, discover, master card, debit, financing available
Neighborhood
Northeast Dallas
Categories
Auto Repair & Service, Auto Oil & Lube, Automobile Parts & Supplies, Battery Supplies, Brake Repair, Tire Dealers
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