Village Goldsmith

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Do not use them, you will throw away money if you do. What a terrible experience. This placed ruined my wife's ring and now we have to have a competent jeweler fix what Village Goldsmith did. If you have a cherished antique or vintage piece of jewelry that needs repair this is not the place to take it. Seriously, save yourself the headache and heartache. We brought my wife's vintage ring here for repair thinking that since they deal exclusively in antique jewelry that they would capable of repairing it. We could not have been more wrong. We were assured that all work is done in house by competent jewelers and that the style of the ring would be kept in repairing it but as it turns out the work was contracted out to a jeweler that the owner admitted does not understand antique/vintage design. Believe me, if we were told this at the beginning. We would have NEVER left the ring there. To add to this nobody could tell me where the ring was for almost 2 days and the owner of the store was in reachable. When they finally found out where it was, that's when I was told that the work was contracted out to somebody else and that he does the work at his house. I couldn't believe it when I heard that. Again, not one employee there seemed to think that this was a big deal, everyone I spoke too had no idea what was happening whenever I would call and would tell me something different. I was told several time that I could speak to the owner Eric, he will be here tomorrow so I would call only to be told that he wasn't there. When I was FINALLY able to speak with the owner Eric he flat out lied to me and said the ring never left the shop. When I told him that I had to wait until the ring was delivered to the shop to pick up he hemmed and hawed some lie about maybe it was out of the shop some laser lab.



IT GETS WORSE



When the ring was finally ready I could not believe how bad the work was. I knew that once my wife saw it she would be heartbroken. After telling them that I thought my wife would be unhappy they suggested that I take it and see what she thought and that we could bring it back to fix it. She hated it of course and so we returned to the shop and spoke with Eric. Eric could not have been more unhelpful. We tried to describe to him what we wanted and he would barely listen, almost like we were wasting his time. I had to practically yell at him to come over and look at an example of what we wanted. We left the ring with hopes and prayers that they could fix it. They couldn't. The work is shoddy and now we have to get what they did to the ring fixed. It's bad enough that we threw away money using them but it's even worse that they caused my wife to be unhappy.

Wonderful service, prompt and great attention to detail. Hard to find these days. Felt like I was their only client! Have bought several really nice items over the years with them. Recently had a repair that exceeded my expectation and was ready for pickup before the original promised date! Would highly recommend to a friend or family member!

Great customer service and they will work on platinum, silver and gold jewelry. I found my engagement ring there on the secondary market!