Q Link Wireless, L.L.C.

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This compay is not even worth one star. I was never notified to re-new my enrollment (they had the correct email address, wasn't in my spam, maybe it just wasn't sent? I got one last year...) so my service was cut off. I spent a WEEK being told different things by different agents (apparently they don't take notes when you call so you have to explain yourself all over again) uploading documents multiple times and when I finally had enough and asked to speak to a supervisor "Oswaldo" did all he could to prevent it. Saying, "I have to try to resolve it myself ma'am, I have to give them a reason for transferring to them". I told him to tell them it was regarding documents and he began to go into this spiel about keeping my phone on and making a call at least once a month. I told him I didn't want to hear it, to transfer me and he said it was Qlink's policy to tell this to their customers. He then started over and talked as SLOWLY as possible. Total smartass!!! He said bye 3 times with long pauses in-between. The supervisor was no help (surprise!) said he couldn't view my documents because another department had viewed them and they do the approvals. (I was told by an agent that they themselves view the documents and do approvals). I am going to tell everyone I know about my experience, I have written a review and filed a complaint the Better Business, I am leaving negative reviews everywhere, I don't want anyone to go through what I have been through. Disorganized, unprofessional, conflicting information, non-customer service...how are you people still in business???