A Licensed Roofing Company

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I absolutely LOVE this company ! Everybody I dealt with was extremely kind and went out of their way to answer questions, explain everything to me, and even helped me with some small request I had. Their quote was all inclusive so I did not get any other charges for plywood or fascia board. This is very important to me because what you think is the cheapest quote could then become the most expensive quote after you have signed on the dotted line. And there is no way to know how much plywood would be needed until roof tiles are removed. Both Sarah and Randy are awesome and really just want their customers to be happy. Their work is amazingly beautiful and it was done super fast ... I thought this would be a 3-6 month process as that is what I have seen in my neighborhood with other peoples roofs but that was not the case here. My old roof was removed in a few days .. then took tiles a couple (2-3) weeks to come in and then wor resumed and entire roof was done in less than two weeks. Passed all inspections with flying colors on first try and roof looks amazing ! I cannot say enough about this company and the people that run it. Honesty and good people go a long way with me and I found a gem in this company ! Will never use anyone else !!

The true nature of this company was revealed in how they handled a mistake they made when repairing my roof. They improperly repaired a leak, which led to additional leaks the VERY NEXT DAY, which caused water damage, cracks, parts of the popcorn ceiling to fall down, and a 4 inch slope to the ceiling. While they returned that week to repair the new leaks at no charge, as the work was warrantied, they refuse to repair or reimburse us for the damage their mistake caused to our ceiling. In addition, ALRC promised us to provide pictures of all work being done. However, they claim the photos were erased off their camera accidentally, and they will not explain to me what or how the repairs were done -they just ignore my requests. I have emails where Randy states he will provide pictures of the work, and we also used them once before and pictures were provided. Now that the work done is questionable, they conveniently don't have the pictures. We are not the only people who have experienced this problem. Disputes filed on Angie's List and on the Better Business Bureau also complain of similar problems. We thought we did our research on this company, but now I must wonder how hard it is for a company to post fake positive reviews about themselves? IN ADDITION, A FEW DAYS LATER, I RETURNED HOME AND OUR ROOF WAS AGAIN LEAKING IN THE SAME SPOT THAT WAS REPAIRED. I CONTACTED RANDY, AND HE DOES NOT RESPOND, SO NOW HE IS NOT STANDING BEHIND THE WARRANTY IN THE CONTRACT WE SIGNED. WE ARE NOT TRYING TO TAKE ADVANAGE OF THIS COMPANY. WE SIMPLY WANT THE COMPANY TO DO THE RIGHT THING, STAND BEHIND THE WARRANTY, AND IF THEY TRULY DID ERASE THE PHOTOS OF THE REPAIRS BY ACCIDENT, THEN SIMPLY EXPLAIN TO ME WHAT REPAIRS WERE DONE ON THE SECOND LEAK....If you choose to do business with this company, be sure to INSIST THAT PHOTOS WILL BE PROVIDED AND HAVE THIS IN THE CONTRACT. OTHERWISE, YOU HAVE NO WAY OF KNOWING WHAT WAS DONE, OTHER THAN THEIR WORD